Company Name: 1st Solutions Telephone: Fax: Cell Phone: Email: Norine1stSolutions.co.za Website:

Course Title:   Personal Assistant/Secretarial Skills

A workshop to improve the skills of an existing PA / secretary.

Course Outlines

Your Impact as Secretary:
·  Characteristics of a secretary/PA
·  Duties of a secretary/PA
·  Importance of your job

Manage your Office:
·  The image of your office
·  Company documents: background, policies
·  Reference documents: determine what you need
·  Organize your workspace

Manage your Boss:
·  Responsibilities towards your boss
·  Understand his behavior model
·  Assist him to be effective and efficient

Manage Visitors:
·  Be informed of appointments
·  Receiving visitors
·  Visitors without appointments
·  Introduction of visitors
·  Serving refreshments
   
Manage Yourself:
·  What is your personal image?
·  How is your image important? Required image for your position Suitable levels of dress
·  Importance of grooming

Manage your Skills:
·  Time Management – use a planning tool, categorize tasks
·  Telephone Skills
·  Written communication – business letters, e-mails
·  Office Functions – planning, preparation, checklists
·  Arranging meetings – venues, meeting documents, compiling minutes

My Personal Mission Statement:
·  What I need to change
·  How I will implement the change
·  Who can assist me?

Course Title 2 Personal Assistant/Secretarial Skills Classification Secretarial -> Personal Assistant Course Requirements This course is designed for the student who has little or no experience. Price R1495 excl VAT Notes

Course Information Location Western Cape - Cape Town Course Type Part Time Day Start Dates 11 May 2011, 20 July 2011, 7 Sep 2011, 23 Nov 2011 Length of Course 1 Day Final Registration Date

Contact Details Name 1st Solutions Phone 021 9147083 Email pr1stSolutions.co.za