Company Name: 1st Solutions Telephone: Fax: Cell Phone: Email: Norine1stSolutions.co.za Website:

Course Title:   Receptionist/Secretarial Skills

A workshop to improve the skills of an existing receptionist / secretary.

Course Outlines

Your Role and Responsibilities:
·  Your role in your company
·  Skills and responsibilities for your position

Your Required Image:
·  What is your personal image?
·  How is your image important?
·  What your required image should be
·  Suitable levels of dress
·  Importance of grooming

Positive Productivity:
·  Know your company
·  Organize your work space
·  Control your attitude
·  Handling of visitors – arrival of visitors, visitors without appointments, appointments forgotten Time Management – use a planning tool, categorize tasks
   
Verbal Communication:
·  Importance of the telephone
·  Importance of your voice
·  Good telephone manners
·  Receiving phone calls – answering calls, speaking on the phone, processing calls, active listening, questioning skills Responding to callers Conflict and Emotion control
·  Written Communication: basic letters and e-mails

Non-verbal Communication:
·   Importance of behavior
·  Appropriate office etiquette

My Personal Mission Statement:
·  What I need to change
·  How I will implement the change
·  Who can assist me?

Course Title 2 Receptionist/Secretarial Skills Classification Secretarial -> Receptionist Course Requirements This course is designed for the student who has little or no experience. Price R1495 excl VAT Notes

Course Information Location Western Cape - Cape Town Course Type Part Time Day Start Dates 10 May 2011, 19 July 2011, 6 Sep 2011, 22 Nov 2011 Length of Course 1 Days Final Registration Date

Contact Details Name 1st Solutions Phone 021 9147083 Email pr1stSolutions.co.za