Company Name: Contraq Solutions Telephone: Fax: Cell Phone: Email: contraqicon.co.za Website:

Course Title:   Call Centre/Tealesales Customer Care

A major differentiator in many successful businesses that rely on call centre and telesales interaction with their customers is the attention paid to customer care. Customer care is an organizational culture, it stems from the recognition that the customer is an integral part of your organization and leads your organization in its continued learning potential, mission statement and financial objectives.

Companies that rely on telesales, internal sales support and call centre support functions to provide their only source of income or interface with their customer, face a major challenge to maximize their people's ability to provide excellent customer care and maximize their success rate over the phone.

Research shows that 60% of the problems encountered using this medium are due to poor communication skills and staff unskilled in the fundamentals of telesales and support methodologies using the phone as their only means of communication.

This training workshop is designed to re-establish a learning culture within the organization and impart skills essential to creating a culture of continuous performance enhancement in pursuit of customer delight

AFTER ATTENDING THIS WORKSHOP THE CANDIDATE WILL BE ABLE TO:

Understand and use better communication techniques.
Use recognized telephone protocols.
Handle and solve customer problems faster.
Perfect a correct telephone style
Equip them selves to deal with rejection.
Identify and recognize customer needs.
Manage their time more efficiently.
Master trial closing techniques.
Improve their listening skills
Plan a campaign for success.
Make the optimum use of your management and organizational resources.

CALL CENTER TELESALES AND CUSTOMER CARE IS A 2-DAY WORKSHOP.

WHO SHOULD ATTEND?

All call centre customer support personnel, internal sales support people and telesales staff.
 

Course Title 2 Call Centre/Tealesales Customer Care Classification Business -> Call Centre Course Requirements Price Notes

Course Information Location Gauteng - Randburg Course Type Part Time Day Start Dates Length of Course 2 Days Final Registration Date

Contact Details Name Contraq Solutions Phone +27 (011) 8078699 Email contraqicon.co.za