Company Name: Contraq Solutions Telephone: Fax: Cell Phone: Email: contraqicon.co.za Website:

Course Title:   Customer Care

A major differentiator in many successful businesses is the attention paid to customer care.

Customer care is an organisational culture. It stems from the recognition that the customer is an integral part of the organisation and leads the organisation in it's continued learning potential, mission statement and financial objectives.

This training workshop is designed to re-establish a learning culture within the organisation and impart skills essential to creating a culture of continuous performance enhancement in pursuit of customer delight.

LEARNING OUTCOMES

After completing the course the candidate will be able to:

· Understand and use better communication techniques
· Use recognised telephone protocols
· Handle and problem solve
· 'Own' a problem
· Understand the importance of authority limits and autonomy
· Use personal follow-up techniques
· Handle difficult customers
· Handle rejection
· Recognise customer needs
· Use management and organisational resources
· Understand event control theory
· Manage time more efficiently

COURSE DURATION

Customer Care is a two-day workshop, which includes role-plays and team dynamics.

WHO SHOULD ATTEND?

All internal sales and account support personnel. Administration and central service staff and first line managers.

Course Title 2 Customer Care Classification Business -> Customer Service Course Requirements Price Notes

Course Information Location Gauteng - Randburg Course Type Part Time Day Start Dates Length of Course 2 Days Final Registration Date

Contact Details Name Contraq Solutions Phone +27 (011) 8078699 Email contraqicon.co.za