Anger and conflict management

Course Title: Anger and conflict management

Introduction

Employees often experience anger, frustration and conflict which if not resolved and managed can lead to increased stress and decreased productivity. The anger and conflict program is a practical program that will help employees deal with anger and conflict in a positive, energising manner. It will give the delegates helpful steps to manage anger in themselves and others. It will help them cope with stress and transform the way they manage emotions in themselves and in their work and home environment.

This course will leave you armed with simple, practical and powerful conflict management skills that you can utilise in the workplace and in your personal life.

Who should attend?

Any level of employee who deal with stressful circumstances
Employees who have difficulty dealing with anger, conflict and stress

Workshop outline Managing Conflict

What is conflict?
Typical escalation of conflict
About conflict and the beginnings of conflict
Clarifying confusion about conflict
When is conflict needed?
When is conflict a problem?
Types of managerial actions that cause workplace conflicts
Key managerial actions / structures to minimize conflicts
How do people respond to conflict? Fight or flight?
Ways people deal with conflict – the 5 conflict modes
What factors can affect our conflict modes?
Conflict is the stuff of life
Creating an Individual Conflict Management Plan
10 Steps to Long Term Conflict Management

Managing Anger

What is Anger?
Symptoms of Anger
Why do I get angry?
Strategies to keep anger at bay
Anger Management Tips
Coping with anger in others
Quick List of Ways to Cope with Anger
Anger Management Exercises and Worksheets
Anger Management in conclusion

Self-Assessment Exercise

Self-Assessment Exercise (1) – Conflict
Self-Assessment Exercise (2) – Anger