Company Name: The Mindspa Institute Telephone: 087 943 7449 Fax: 086 614 2854 Cell Phone: Email: enquiriesthemindspa.co.za Website: www.themindspa.co.za

Course Title:   Advanced Secretaries & PA Workshop

Introduction

Secretaries and Personal Assistants perform a variety of administrative and clerical duties necessary to ensure the smooth running of an organization. This two-day course will enable delegates to handle their varied responsibilities in an efficient manner.  It will explain the key role and responsibilities of a secretary/PA, how to better manage their time, organize their office space and how to deal with different and difficult people.

Who should attend?

    * Personal Assistants
    * Executive Assistants
    * Secretaries
    * Project Assistants
    * Administrative Assistants
    * Receptionists

Workshop Outline

The Challenging Role of a Professional Executive Assistant/PA

    * Identify the key role and responsibilities of a secretary/PA
    * Focus on how the role has evolved and why it is such a key role in any organization
    * Learn the key management skills secretaries need to deal with all internal and external stakeholders
    * The power of the first impression
    * Modern Telephone Management Skills
    * Positive Scripting and Ownership of Conversations
    * Analysis of the PA’s Behavioral Style and Communication Strengths
    * Professional Communication Strategies
    * Communication upwards and downwards with Empathy

Assuming a Leadership Role While Performing a Supportive Function

    * Modern Business Writing Skills
    * Planning and executing professional meetings
    * Practical Agenda setting and Minute – Taking Guidelines
    * Time Management and Self Management Strategies
    * Effective Workstation Management
    * Managing Hospitality

Building Relationship with Colleagues and Customers

    * Practical Assertiveness Skills to Deal With Difficult Situations
    * Conflict Management
    * The Dynamics of Cultural Diversity
    * Dealing with Change and Transformation
    * Managing Stress and Energy to Ensure Balance
    * Breaking Old Patterns and Developing New Mindsets
    * Dress for success

Course Title 2 Advanced Secretaries & PA Workshop Classification Secretarial -> Secretary Course Requirements Price R 3490.00 p/p Notes

Course Information Location COUNTRYWIDE Course Type Workshop Start Dates Length of Course 2 days Final Registration Date

Contact Details Name The Mindspa Institute Phone 087 943 7449 Email riaanthemindspa.co.za