Company Name: Simphumelele-Zacron and NORCAZ Academy Telephone: Fax: Cell Phone: Email: eventszacron.co.za Website:

Course Title:   The Basics of Business Etiquette

Business etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This course examines the basics, most importantly to be considerate of others, dress / appearance, the workplace versus social situations, business meetings, proper introductions and the handshake, conversation skills / small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Have you ever been in a situation where...

- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?

We've all had those embarrassing etiquette gaffes. This workshop will help participants look and sound their best no matter what the situation.

Etiquette is from the Latin word meaning "to attach" People become attached to those with good behaviour.

This workshop is aimed at creating a professional and acceptable protocol among junior levels of staff and has been designed to provide delegates with an understanding of corporate etiquette and protocol.

PROGRAMME

The importance of professional business behaviour
- Building better business relationships
- Presenting a positive image
- Why work relationships are so important

The basics of corporate culture: Expectations
- Appearance
- Behaviour

Are you really judged by how you look?
- Specifics on neatness and cleanliness: Labourers &

Office workers
- Shoe issues
- Jewelery
- Grooming: Beards & hairdo's
- Piercing: We'll take your word for it!
- What does the expression on your face say?

Dressing for success
- Effectively handling dress code issues
- How to interpret the term business casual:

Setting the standard
- Fashion and function: Clothing that works

The specifics of business dress
- Business casual
- Tips for men
- Tips for women
- Business
- Formal wear

Formal dining: The fine art of sitting down
- Napkins and utensils
- Soup issues
- Banquettes
- What to order
- Buffet strategies

Business dining tips
- The mission of the meal
- When to pay
- The top five things you need to know

Moving from self conscious to self aware

Meet and greet: the basics

First impressions
- Handshakes and mannerisms
- Considering local customs
- Having the right tools to be successful
- Dressing appropriately

Introductions
- Who introduces to whom?
- What information to give
- Forgetting names

Making conversation
- The formula that never fails
- What to avoid
- Good topics
- The fine art of saying goodbye

Communications

Telephone etiquette
- Answer professionally
- The super-hold formula
- What makes people really angry
- Handling phone calls when someone's in your office
- Cell phone tips

Email issues
- Don't send emails when you are upset
- Asking someone if they want to be on your list
- Sending information in text: The body of the email
- Sending attachments
- Never forward jokes
- Always blind carbon-copy your list
- Put your reply at the top of the email
- Other ideas

Are you rude?
- What is considered rude?
- Rudeness creates long-term problems
- Can you control your rudeness?
- Being rude to customers

Course Title 2 The Basics of Business Etiquette Classification Business -> Business Etiquette Course Requirements Price Fee: R3,950.00 excl. VAT (4,503-00 incl. VAT) Group Fee : 5 delegates - R15,000.00 excl. VAT (17,100.00 incl. VAT) In-house Option available (countrywide): 10 delegates - R24,500.00 excl. VAT (27,930.00 incl. VAT) Notes Start Dates: 17-18 January 2011 and 15-16 March 2011

Course Information Location Gauteng - Alberton Course Type Workshop Start Dates see notes above Length of Course 2 days Final Registration Date

Contact Details Name Ronell Phone 073 291 0450 Email eventszacron.co.za