Company Name: Simphumelele-Zacron and NORCAZ Academy Telephone: Fax: Cell Phone: Email: eventszacron.co.za Website:

Course Title:   Executive Personal Assistant Training

Exceptional skills for all Executive and Personal Assistants Office Administrators and Executive Secretaries

Introduction:

This programme is for experienced secretaries who wish to move into more senior roles, as well as existing personal assistants wishing to develop their skills and provide management with the necessary support for achieving organisational objectives.

All managers want their secretary or personal assistant to be 'exceptional' since those who are contribute significantly to their success.

Today's secretary or personal assistant must be extremely competent and totally reliable, capable of taking on wider tasks than those of a purely secretarial nature. Solving problems, making decisions, writing reports and making presentations are now amongst the skills needed by secretaries and PAs at work.

This programme explores the new tasks facing the 'exceptional' secretary or PA, and demonstrates how they can best make use of the latest office technology.

After attending this course participants will have the ability to:

-    recognise your professional role as part of the management team
-    manage your time effectively, prioritise and delegate
-    apply problem solving techniques and implement decisions
-    write effective reports
-    communicate more confidently and effectively
-    provide improved support for your manager
-    Have a basic understanding of accounting principles.

PROGRAMME CONTENT

Management skills

-    Brain profiling and personality traits of a master performer
-    The Professional role of the senior secretary.
-    People management: When to say yes and when to say no!
-    Time management and time wasters: specific solutions to gain the title 'master performer'
-    Process management: How to set up systems and processes to manage the team's administrative workload
-    Contributing to your Manager's success
-    Diary planning and managing more than one manager’s diary: learn the secret  to prioritising

Handling the unique demands of your role

-    Assertiveness vs aggressiveness
-    The 7 stress step programme
-    Equity, ethics and teaching your team to trust in you
-    Creative and fun team-building exercises and ideas to take back to your management
-    Problem solving & decision making
-    Continuous self-development to build your confide
-    Questioning and listening skills
-    Protocol, etiquette and personal branding tips
-    Action Planning
-    Diary Management
-    Maximize your contribution to team performance and productivity

Communication and Organising skills

-    Advanced interpersonal communication skills, including problem solving and decision making
-    Business Writing Skills
-    Meeting Planning: duties of the chairman and secretary, minute taking tips
-    Travel, conferencing and event planning tips
-    Improving personal effectiveness.
-    Boosting your credibility in the office
-    Sharing best practices with your colleagues

WHO SHOULD ATTEND?

-    Executive Personal Assistants and Secretaries
-    Personal Assistants and Secretaries
-    Office Administrators
-    Any employee who wants to improve their administrative, time management and organisational skills.

Course Title 2 Executive Personal Assistant Training Classification Secretarial -> Personal Assistant Course Requirements Price Fee: R4,350.00 excl. VAT (R4,959.00 incl. VAT). Group fee: - 5 delegates - R19,000.00 excl. VAT (R21,660.00 incl. VAT). IN-HOUSE OPTION AVAILABLE (JHB & CT): 10 delegates - R33,000.00 excl. VAT (R37,620.00 incl. VAT). Notes Starting dates: 3-4 February 2011 and 14-15 March 2011

Course Information Location Western Cape - Cape Town Course Type Workshop Start Dates See notes above Length of Course 2 days Final Registration Date

Contact Details Name Ronell Phone 073 291 0450 Email eventszacron.co.za