Company Name: Keybase Training Solutions - Benoni Telephone: +27 11 8942077 Fax: Cell Phone: 083 266 5643 Email: cherylkeybase.co.za Website: www.keybase.co.za

Course Title:   Customer Service Excellence

In today's competitive market, it's the service that customers receive that will set your company apart from another.

Join us on this 2 day workshop, which is designed to support all staff in enhancing their existing inter-personal skills as well as equipping them with new skills.  It will address attitudes and understanding of customer's expectations.

We explore the following categories:

* What is customer service?
* The first impression
* Communication
* Listening skills
* Interpersonal relationships
* Customer needs & expectations
* Handling customer complaints
* Handling angry and difficult customers
* Practical tips for memorable service

Course Title 2 Customer Service Excellence Classification Business -> Customer Service Course Requirements Price Notes

Course Information Location Gauteng - Benoni Course Type Full-time Start Dates Length of Course 2 day duration Final Registration Date

Contact Details Name Keybase Phone +27 (011) 8942077 Email cherylkeybase.co.za