Company Name: Kumalogreen Telephone: Fax: Cell Phone: Email: infokumalogreen.co.za Website:

Course Title:   Professional Development for Secretaries and PA's

COURSE OVERVIEW

This highly popular course helps PAs and Secretaries rapidly develop the key skills they need in order to maximise the contribution they make to their manager, team and organisation.

You will learn how to plan and organise efficiently and to proactively contribute to the
successful achievement of your personal goals.

WHO SHOULD ATTEND?

All Secretaries and PAs requiring an overview of these pertinent issues that affect their jobs performance.

WHAT WILL I LEARN?

On completion of this training delegates will:
    Have developed the skills to make a greater contribution to their manager and team
    Become more pro-active
    Plan, organise and manage their day more effectively
    Use essential project management tools and techniques in their daily functioning
    Improve their customer service skills, with both internal and external customers.

COURSE OUTLINE

You and your manager  working together
    Representing your manager
    Managing the relationship with your boss
    Anticipate your boss's needs
    Working with multiple boss's

How to get organised and stay organised
    Personal efficiency
    Personal goal setting
    10 Steps to attaining your goals
    How to organise your work-station for improved efficiency
    Organisational planning
    Planning your day
    Setting priorities  going back to basics
    Developing a system
    Learning to delegate

Managing small projects
    What is project management
    Phases in a project
    Project essentials

Assertiveness skills for the PA
    Understanding keys to assertive behaviour
    Recognising assertive, passive and aggressive responses
    Learning how to say NO

Organisational image
    Confidence
    Posture
    General Grooming

Customer service
    What is customer service?
    The needs of your customer
    Dealing with difficult customers

Course Title 2 Professional Development for Secretaries and PA's Classification Secretarial -> Secretary Course Requirements Price Notes Dates: 16 February 2011 13 April 2011 22 June 2011 17 August 2011 5 October 2011 7 December 2011

Course Information Location Gauteng - Randburg Course Type Part Time Day Start Dates See notes Length of Course 2 Days Final Registration Date

Contact Details Name Catarina Allison Phone 0114311533 Email infokumalogreen.co.za