Company Name: Kumalogreen Telephone: Fax: Cell Phone: Email: infokumalogreen.co.za Website:

Course Title:   The Professional Receptionist

COURSE OVERVIEW

This course is essential for all receptionists, they are the initial point of contact an organisation has with the outside world. We all know that first impressions count, your visitors and callers are judging your organisation by the first impression your receptionist portrays.

At this course we will reinforce the importance of the receptionists role, highlighting how they influence customers. In a supportive environment, we will equip them with the key interpersonal skills they need to be a success.

WHO SHOULD ATTEND?

All receptionists, front line personnel and relief receptionists.

WHAT WILL I LEARN?

    Understanding the role of the receptionist in the workplace
    Implementing professional behaviour in the workplace according to dress code, voice
    projection, self image and posture
    Developing communication skills
    Taking appropriate action when faced with difficult callers
    Managing the reception area  maintaining a clean and safe environment
    Processing and receiving calls
    Providing the highest level of internal customer service when taking and relaying messages

COURSE OUTLINE

Your role in the workplace
    The important role you play in the organisation
    Understanding the organisation and its goals

Professional image
    Factors that determine your professional image
    Self image
    Dealing with the public  become a PRO
    Office etiquette

Communication skills
    Understanding the challenges and processes of effective communication
    Listening skills
    Voice techniques

Telephone skills
    Answering techniques
    Screening calls
    Transferring calls
    8 Tips for making calls correctly
    Tone and attitude
    Leaving and taking messages
    Telephone etiquette

How do I handle the difficult client
    Addressing the clients needs
    Problem solving techniques
    Stress management

Course Title 2 The Professional Receptionist Classification Secretarial -> Receptionist Course Requirements Price R2 250.00 + VAT Notes Starting Dates: 17 January 2011 7 March 2011 16 May 2011 19 July 2011 12 September 2011 7 November 2011

Course Information Location Gauteng - Randburg Course Type Part Time Day Start Dates 17 January 2011 Length of Course 1 Day Final Registration Date

Contact Details Name Catarina Allison Phone 0114311533 Email infokumalogreen.co.za