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Company Name: ELIM Conference Centre
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Email: infoatelimcentre.co.za
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Course Title:   Customer Service, the critical elements

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?

You will learn;

·     Who Are Your Customers?

·     Understanding and Meeting Expectations

·     Your Self-Image

·     Meeting Expectations

·     Setting Standards

·     SMART Goals

·     Telephone Techniques

·     Communication Skills

·     The Talkative Caller

·     Dealing With Difficult People

·     Steps To Problem-Solving

·     Resolving Conflict

·     Service PRIDE

·     Acting Assertively

·     Managing Stress

 

 

Course Title 2 Customer Service, the critical elements
Classification Business -> Customer Service
Course Requirements Must be able to read, write and speak English
Price R 1 820 Excl VAT
Notes Suitable for anyone who deals with customers whether it be on the phone, e-mail or face to face.
Course Information
Location Mpumalanga - Secunda
Course Type Workshop
Start Dates 15-16 July 2010
Length of Course 2 Days
Final Registration Date 8 July 2010
    
Contact Details
Name Elzette Bargiacchi
Phone 0176348209
Email elzetteelimcentre.co.za


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