Company Name: Stanley Hutcheson and Associates Telephone: Fax: Cell Phone: Email: avrilsh-a.co.za Website:

Course Title:   Conflict Management

WHY IS CONFLICT MANAGEMENT SO IMPORTANT?

The purpose of the Conflict Management training course is to enable you to acquire the skills, confidence and understanding to identify and manage the resolution of personal conflict between persons or parties effectively. The main focus will be on the workplace although the same principles can be used elsewhere.

The Training Course includes:

o    Defining conflict
o    Sources of conflict
o    Organisational conflict modes and their consequences
o    The influence of personal attributes on conflict
o    Roadmap for conflict management
o    Specific strategies for conflict management
o    Guidelines and tips for dealing with conflict at work
o    Personal attributes of a good Conflict Manager
o    Creating a personal action for effective conflict management



This training course is at NQF Level 5 with 8 Credits and aligned to SAQA unit standard ID No 114226 (Interpret and manage conflicts within the workplace).

WHO WILL BENEFIT FROM ATTENDING THIS COURSE?

This course will be of great value to all employees, especially those in managerial / supervisory roles who are expected to manage and resolve conflict situations within the organisation.

WHAT ARE THE COURSE DETAILS?

Courses can be offered at your premises, and if required, customised to suit your company’s needs. We also have scheduled courses. The duration of the Conflict Management course is 2 days, including activities and assessments.

Course Title 2 Conflict Management Classification Business -> Conflict Resolution Course Requirements Price Notes

Course Information Location Kwazulu Natal - Durban Course Type Full-time Start Dates Length of Course Final Registration Date

Contact Details Name Stanley Hutcheson and Associates Phone Email avrilsh-a.co.za