Company Name: Institute of Secretarial Studies Telephone: Fax: Cell Phone: Email: infosecretarialstudies.co.za Website:

Course Title:   Essential Office Skills for Secretaries 2 days

This seminar allows those working in an administrative office environment to develop the skills required to be part of an effective office. You will develop techniques and strategies for effective planning, organising and confident communication. Discover the many tools that can help you manage your time, prioritise and work more effectively meaning you have more time to complete critical urgent tasks. Learn how to proactively contribute to the successful achievement of your individual goals and to the successful running of an office.

Certification: NQF Level 4, 6 Credits

DATE VENUE REGION

The course will take place over 2 days - 09:00 to 16:30. Enquire regarding upcoming dates.

LEARNING CONTENT

DAY 1

1. Effective Diary Management;
2. Successful Events Management;
3. Professional Business Writing;
4. Travel Arrangements;
5. Meetings, Minutes and Conference Management;
6. Accurate Filing and Recordkeeping; and
7. Super Assistant: What the Boss Expects.

DAY 2

1. Minute taking Protocol;
2. Styles and Different Kinds of Bosses;
3. Tools of the Trade: Voicemail, Email, Memos, and More;
4. Professional Presence: Looking and Acting the Part;
5. Difficult Personalities and Difficult Situations: Dealing with Challenges;
6. Time Management;
7. Conflict Management;
8. Stress Management;
9. Personal Branding; and
10. Project Planning

Course Title 2 Essential Office Skills for Secretaries 2 days Classification Secretarial -> Secretary Course Requirements None Price R2 890,00 - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments and snacks. Notes Enquire regarding upcoming dates.

Course Information Location Eastern Cape - Port Elizabeth Course Type Workshop Start Dates see dates Length of Course 2 days Final Registration Date see dates

Contact Details Name Institute of Secretarial Studies Phone Email infosecretarialstudies.co.za