Company Name: Abelusi Training Network Telephone: Fax: Cell Phone: Email: heidiabelusi.co.za Website:

Course Title:   Key Account Management

Course Aim:

Customer Retention is considered to be one of the simplest spheres of the sale cycle. However, very few sales professionals and customer relations personnel have been given the opportunity to mine the potential within their existing client base. Key Account Management is one of the most strategically intelligent methods of building your client base. Often confused with Customer Relationship Management, Key Account Management focuses deliberately and tactically are the relationships that are most important to a company. This course provides delegates with a profit development approach, by imparting the tools to analyse your client base and proactively implement techniques to develop your own effective Key Account Management Strategy.

Outcomes:

At the end of the course delegates will understand:

• Understanding the Levels of Consulting Working with the 5 Steps of the Sales Process
• Adding Value to Customers
• Self Management
• Maintaining Knowledge
• A Professional KAM
• Cultivating a Relationship
• New Business to Existing Clients
• The ability to analyse your customer base
• The strategies to cultivate your existing client base into a profitable asset Spending your Time Effectively
• Developing Customer Loyalty
• Enabling Repeat Business
• Encouraging Referral Business
• Enhanced Professional Skills

Course Title 2 Key Account Management Classification Business -> Accounting Course Requirements Price R3 190 pp excl vat Notes 11 - 12 Mar - Lion House, Kensington JHB 18 - 19 Mar - Lagoon Beach Hotel, Milnerton CPT 25 - 26 Mar - Sica's Guesthouse, Berea DBN

Course Information Location Gauteng - Kensington Course Type Part Time Day Start Dates 4 - 5 May Length of Course 2 days Final Registration Date

Contact Details Name Heidi Oosthuizen Phone 016 987 3031 Email heidiabelusi.co.za