Company Name: Kumalogreen Telephone: Fax: Cell Phone: Email: infokumalogreen.co.za Website:
Course Title: The Professional Office Administrator
The most effective administrators are those who have strong relationships with their team, colleagues and customers – this course will help you build those relationships.
who should attend?
Suitable for Office Managers, Administrators and Senior Executive PA’s who are looking to increase their skills and contribution they make.
what will I learn?
Delegates will:
Develop an understanding of their own interpersonal style
Appreciate the impact that cultural diversity has in the workplace
Enhance the contribution they make as a team member
Be more able to handle confrontation and difficult situations
Be able to plan and prioritise their workload using systems and procedures
Enhance their credibility with their manager
Gain insight into why it is imperative to have a good filing system
course outline
Communication skills
Understanding the challenges and processes of effective communication
Listening skills
Using virtual communication tools
Understanding your communication styles
Assertive communication techniques
Handling the unique demands of your role
Become more confident in making sound decisions
Creating new ways to ask questions
Understanding your team, and working with their strengths and weaknesses
Conflict resolution and management
Assessing your conflict style
Understanding the five styles of conflict
Organisational planning
Planning your day
Setting priorities – going back to basics
Developing a system
Learning to delegate
Dynamic leadership
Understand your leadership style
Defining the team's roles
Taking charge with assertiveness
Delegation without dumping
Filing Systems
Why should organisations have a good filing system
Important things to know about filing
How to set up a filing system
Filing procedure, maintenance and safety
Example of a filing key