Company Name: AstroTech Telephone: 011 582 3222 Fax: 011 582 3201 Cell Phone: Email: trainingastrotech.co.za Website: www.astrotech.co.za

Course Title:   IT Contracts and SLAs

IT Contracts & Service Level Agreements (SLAs) are unique in many aspects from other contracts. In order to ensure that you are receiving the level of service that you are expecting, it is important that you know how to put together a Service Level Agreement that ensures that you receive the service that you need and will be paying for. Furthermore, contracts are often littered with legal jargon that is difficult for non-lawyers to understand the implications of. To assist IT Professionals to better understand SLAs and ensure that they procure services to the standard that is required, AstroTech is offering a training programme on "IT Contracts & SLAs".

The topics include:

    * IT contracts and SLAs
    * Service level issues including:
          o Performance
          o Response time to failures
          o Cost
    * Performance measurement.
    * Metric applicability and threshold calculation.
    * Dealing with consortia and multiple suppliers.
    * SLA monitoring tools.
    * Statistics monitoring and reporting.
    * Management reporting.
    * Managing stakeholder expectations.
    * Service level surveys.
    * Escalation procedures.
    * Benchmark checks.
    * Setting realistic limits.
    * Penalties and incentives.
    * Contracts law:
          o Terms and conditions
          o Contract termination
          o Confidentiality and non-disclosure agreements
          o Breach and remedies
          o Performance, non-performance & possibility of performance

Course Title 2 IT Contracts and SLAs Classification Law and Litigation -> Contract Law Course Requirements Price R10570.00 Notes Starting Dates: 28-30 March 2012 22-24 August 2012

Course Information Location Gauteng - Johannesburg Course Type Part Time Day Start Dates Length of Course 3 days Final Registration Date

Contact Details Name AstroTech Phone 011 582 3222 Email trainingastrotechtraining.co.za