Company Name: People Capabilities HR Consultants Telephone: Fax: Cell Phone: Email: trainingpeoplecapabilities.com Website:

Course Title:   Conflict in teams and organisations (Resolving and cashing in on conflict)

Research has shown that “Most people prefer a fair negotiated settlement to a state of unresolved conflict...”- Harrison.
We believe in working with the chaos of conflict to allow great things to emerge. Conflict generates high levels of dysfunctional energy; we have developed an approach that harnesses this energy to allow people to work well together. Using the ‘appreciative inquiry methodology’, we allow great conversations to emerge and cash in on the conflict. A facilitated event is held with the team(s) in conflict using a toolkit of our peacemaking interventions. The ultimate objective is to walk away from the session with a common agenda.

• Understanding conflict
• Functional & dysfunctional conflict
• Diagnosing conflict and its symptoms
• Inter-group conflict resolution
• Interpersonal conflict resolution
• Conflict mapping
• The competency framework for dealing with conflict
• Conflict resolution strategies
• Conflict management communication model
• Building a common agenda
• Cashing in on conflict
• Negotiating concessions
• Confrontation

Course Title 2 Conflict in teams and organisations (Resolving and cashing in on conflict) Classification Business -> Conflict Resolution Course Requirements Price Notes

Course Information Location Gauteng - Johannesburg Course Type Customised Start Dates Length of Course Final Registration Date

Contact Details Name People Capabilities HR Consultants Phone +27 11 475 2369 Email hrcapabilitiestelkomsa.net