Company Name: Peakford- The Training Company Telephone: Fax: Cell Phone: Email: achievepeakford.co.za Website:

Course Title:   PA Excellence- Managing your Boss's Expectations

PA AND SECRETARIAL EXCELLENCE PROGRAMME

MANAGING THE EXPECTATIONS OF YOUR BOSSES

A must for Personal Assistants and Secretaries

Obviously, different bosses have different expectations of those who work with them based on the nature of their jobs, their personalities, characters, work habits, capabilities, experience, and understanding of themselves, frustrations and rewards. So do the secretaries and Personal Assistants.

This course deals with the practical skills of the Secretaries’ role in an applied business context and how to handle the bosses of varying personalities and also meet their expectations.

Business focused examples, case studies and practical sessions will help to reinforce your learning and enable you to transfer these skills upon your return to the workplace with outstanding results.

The course will enable you to:

·        Become a better communicator and will learn practical strategies for building rapport and relationships throughout your organisation
·        Learn to project a confident and professional image – even when under stress
·        Learn how to prioritise effectively and manage the multiple demands on your time
·        Learn how to maximise  the contribution you make to the success of your bosses and your business units
·        Learn how to manage your boss more effectively
·        Learn how to screen visitors and calls without coming across as being rude or inquisitive
·        Learn how you can support your manager in ensuring they achieve their business objectives
·        Learn how to raise your profile and visibility within the organization so that you are recognized and rewarded for the valuable contribution you make.

Who Should Attend

This course is essential for all PA’s and Secretaries who want to achieve better professional results by becoming more effective in all aspects of their work. It is also useful for  PA’s and Secretaries who want to boost their career by becoming more motivated and directed in their  approach to their professional career.

Course Outline

Day 1

·        Identifying the key skills needed to be an exceptional secretary/PA
·        Why is influence a key skill for secretaries for a more effective working environment
·        Assess your ability to influence
·        Time Management techniques for PA’s and Secretaries
·        Scheduling and managing busy workloads
·        How to deal with the multitude of demands on your time
·        Recognising the common time  stealers
·        Developing a workable and flexible prioritization strategy
·        Handling work pressures with confidence
·        Importance of maintaining control
·        How to adopt a positive “can do” attitude
·        When to be assertive
·        How to effectively manage your boss
·        Understanding and meeting bosses and secretaries expectations for success
·        How to effectively and confidently communicate with your bosses
·        What must you do in order to become invaluable to your bosses
·        Coping with difficult demands

Day 2

·        Helping your boss to achieve their performance goals
·        Projecting a professional and confident image
·        The dynamics and professional etiquette
·        Relationship Management
·        The importance of projecting professionalism
·        Understanding the expectations of your manager in terms of professional conduct
·        Meeting and Greeting visitors and clients
·        Establishing  productive work relationships with key people in the organisation
·        Building relationships through effective communication
·        Understanding the different communication styles
·        The common obstacles to effective communication
·        Dealing with difficult people
·        Keeping up with your boss’ changing roles and responsibilities
·        Your role in meetings
·        Raising your personal profile and visibility
·        Becoming Action orientated
·        Goal Setting for Personal Assistants and Secretaries
·        Are you in your comfort zone?
·        Accepting and Managing changes

Course Title 2 PA Excellence- Managing your Boss's Expectations Classification Secretarial -> Personal Assistant Course Requirements None Price R2500,00 Notes

Course Information Location Gauteng - Sandton Course Type Workshop Start Dates 04-05 July 2011 Length of Course 2 days Final Registration Date 01 July 2011

Contact Details Name Shaline Phone Email achievepeakford.co.za