Company Name: The Institute for Hospitality Training Telephone: Fax: Cell Phone: Email: infohotel-training.com Website:

Course Title:   Conflict Management

1. Laying a solid foundation
2. Understand what conflict is
3. Know the causes of conflict
4. Responding appropriately to conflict
5. Understanding your behaviour and response to conflict
6. Different conflict management styles
7. Know how to deal with different types of internal and external customers
8. Dealing with abusive people
9. Dealing with difficult co-workers
10. Understanding the process for dealing with individual / group conflict
11. Effective communication - knowing how to communicate effectively with customers and other staff

Course Title 2 Conflict Management Classification Business -> Conflict Resolution Course Requirements Price Notes

Course Information Location Western Cape - Welgemoed Course Type Customised Start Dates Length of Course Final Registration Date

Contact Details Name The Institute for Hospitality Training Phone +27 (0) 21 948 0664 Email infohotel-training.com