Company Name: Abelusi Training Network Telephone: Fax: Cell Phone: Email: heidiabelusi.co.za Website:
Course Title: Customer Service & Support
Course Aim:
A 2-day workshop that gives learners a framework on dealing with customers, internal and external, in order to not only meet the needs of its customers, but exceed it. Exceeding customer’s expectations is the foundation of any organisation’s success and profits.
Outcomes (At the end of the course delegates will understand, will know how to...):
* Identify different types of service and understand why excellence in service & support is so important
* Display and send a positive attitude to others, personally and telephonically
* Identify the needs of customers, guests and clients
* Provide quality service & support to meet the needs of customers, guests and clients, both internal and external to build a sustainable customer relationship
Who should attend?
Staff who currently work or plan to work in positions that require interaction with customers, internal and external