Company Name: Abelusi Training Network Telephone: Fax: Cell Phone: Email: heidiabelusi.co.za Website:

Course Title:   Customer Service & Support

Course Aim:

A 2-day workshop that gives learners a framework on dealing with customers, internal and external, in order to not only meet the needs of its customers, but exceed it. Exceeding customer’s expectations is the foundation of any organisation’s success and profits.
 

Outcomes (At the end of the course delegates will understand, will know how to...):

    * Identify different types of service and understand why excellence in service & support is so important
    * Display and send a positive attitude to others, personally and telephonically
    * Identify the needs of customers, guests and clients
    * Provide quality service & support to meet the needs of customers, guests and clients, both internal and external to build a sustainable customer relationship

Who should attend?
 

• Staff who currently work or plan to work in positions that require interaction with customers, internal and external
• Front line staff who deal with customers
• Customer Service Managers
• Sales Managers
• Account Executives
• Team Leaders
• Telesales Staff
  

Course Title 2 Customer Service & Support Classification Business -> Customer Service Course Requirements Price R3 190.00 per person Notes Full day workshop

Course Information Location Gauteng - Kensington Course Type Part Time Day Start Dates 8 - 9 June Length of Course 2 days Final Registration Date

Contact Details Name Abelusi Training Network Phone 016 987- 3031 Email heidiabelusi.co.za