Company Name: Mosedimosi Business Training cc Telephone: Fax: Cell Phone: Email: corfmosedimosi.co.za Website:
Course Title: Smart Telephone and Reception Skills
Do your customers have to smash the door before they can enter your premises?
Probably not. But how certain are you that they are not smashing their telephones out of frustration because they can’t get through quickly and to the right person.
Give yourself some peace of mind: get your switchboard operator/receptionist brought up to speed on best practice in telephone and reception etiquette and customer service.
A small investment in our one-day workshop “Smart Telephone and Reception Skills” will deliver huge dividends in the form of a telephonist/receptionist that will do you proud in every dealing with your visitors, in person or by phone.
Seeing that, in general, 90% of business gets conducted over the phone it is vital that your telephonist/receptionist acts out the role of the business “maestro” at the point of entry.
During the course she will learn, among others, the importance of creating a positive “moment of truth”. It means the degree to which expectations of a caller/visitor are met in that first encounter with your organisation.
For you it means a make or break situation in future dealings with an existing or prospective customer and other stakeholders.
Your telephonist/receptionist will be given the tools to
appear sensitive to the needs and expectations of your customers
listen to callers with empathy
deal with difficult customers
elevate the appearance of your reception area
understand her role as the first line of security
process effectively the movement of visitors, deliveries and maintenance personnel
present an image of the organisation’s professionalism
Re-ignite the image of hospitality, efficiency and courtesy in you organisation right at the front door.
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