Company Name: Siyanqoba Seminars Telephone: Fax: Cell Phone: Email: trainingsiyanqoba.co.za Website:

Course Title:   Business Protocol, Corporate Courtesy and Etiquette

In today's business environment, the need to understand and appreciate cultural differences is crucial. A lack of awareness of or appreciation for social protocols and etiquette can undermine effective working relationships, as it may be construed as rudeness, disrespect or an intolerance of people of different cultures and persuasions. This interactive and dynamic course introduces candidates to the features of social protocols and etiquette in the workplace, giving them an advantage in every business encounter.

Course Objectives

    * Explain the principles of etiquette and protocol
    * Understand business etiquette as a cornerstone of effective communication and motivation in the work environment
    * Identify features of protocol in a range of social situations
    * Apply knowledge of social protocols and etiquette in context
    * Evaluate and adapt projects in the light of appropriate social protocols

Course Designed For

This practical and highly interactive course is ideal for staff who need to be sensitive to protocol and etiquette in order to provide excellent customer service and represent their organisation professionally.

Course Outline

Identify Feature of Protocol in a Range of Social Situations

    * Identify and describe a range of social protocols and etiquette in a selected workplace
    * Demonstrate knowledge and understanding of a range of social protocols in a variety of community settings
    * Demonstrate a critical awareness of cultural diversity and cultural change

Apply Knowledge of Social Protocols in Context

    * Apply social protocols in the workplace in a variety of contexts by demonstrating appropriate, respectful and tolerant behaviour
    * Methods of addressing others (written and oral communication; titles and positions; colleagues and visitors); workplace culture; policy and procedures manuals
    * Demonstrate knowledge and understanding of a range of social protocols in a variety of community settings
    * Behaviour in social situation (e.g. greetings and introductions, meals and eating, religious protocol, essential beliefs and celebrations)

Apply Knowledge of Social Protocols and Etiquette in Context

    * Apply social protocols in the workplace in a variety of contexts by demonstrating appropriate, respectful and tolerant behaviour
    * Day to day communications and interactions with supervisors, colleagues and visitors, social events in the workplace, context of developing and implementing programmes
    * Apply social protocols in community settings in a variety of contexts by demonstrating appropriate, respectful and tolerant behaviour

Evaluate and Adapt Projects in the Light of Appropriate Social Protocols and Etiquette

    * Evaluate an environmental project and identify instances of good and bad practice in terms of social protocols and etiquette
    * Reflect on interactions, procedures, assumptions, reactions, written materials and choice of examples
    * Describe how to address instances of a lack of social protocol in terms of behaviour, interactions or programme planning and implementation

Personal Development

    * Formulating an action plan

Course Title 2 Business Protocol, Corporate Courtesy and Etiquette Classification Business -> Business Etiquette Course Requirements Price Notes Based on SAQA's Unit Standard ID 13648, NQF Level 5, 4 Credits

Course Information Location Gauteng - Pretoria Course Type Part Time Day Start Dates Length of Course Two days Final Registration Date

Contact Details Name Siyanqoba Seminars Phone 0861 986 986 Email trainingsiyanqoba.co.za