Company Name: Dexford Computer Training Telephone: Fax: Cell Phone: Email: marnabips.co.za Website:

Course Title:   Business Etiquette

Course Description:

Our business etiquette course begins with office protocol. Office etiquette, cubicle etiquette and office relationship are covered. Professional conduct looks at appropriate use of the Internet, managing ethical dilemmas and handling personal issues in the workplace.

Communicating in the workplace covers introductions, conversations and meeting etiquette. Etiquette in communication includes telephone courtesy, email etiquette and writing guidelines. How to conduct yourself at business functions and dinners, as well as travelling for business, is outlined.

Duration: 1 Day
Class starts at 9:00, but we recommend arrival at 8:45 to ensure you have enough time to register before class starts.

Prerequisites:
None

Delivery Method:
Instructor led courses, training a maximum of 9 students per class.

Certification:
An attendance certificate will be issued after completion of the course.

Course Content:

Unit 1: Office protocol
Topic A: Office etiquette
Topic B: Cubicle and office etiquette
Topic C: Office relationships

Unit 2: Professional conduct
Topic A: Appropriate use of the Internet
Topic B: Ethical dilemmas
Topic C: Personal issues in the workplace

Unit 3: Communicating in the workplace
Topic A: Introductions
Topic B: Conversations
Topic C: Etiquette in meetings

Unit 4: Etiquette in communication
Topic A: Telephone courtesy
Topic B: E-mail etiquette
Topic C: Writing guidelines

Unit 5: Business functions
Topic A: Attending business functions
Topic B: Business dining

Unit 6: Traveling for business
Topic A: The courteous traveler
Topic B: International travel

Course Title 2 Business Etiquette Classification Business -> Business Etiquette Course Requirements Price Notes

Course Information Location Gauteng - Midrand Course Type Part Time Day Start Dates Length of Course 1 day Final Registration Date

Contact Details Name Dexford Learning Academy Phone Email marnabips.co.za