Company Name: Dexford Computer Training Telephone: Fax: Cell Phone: Email: marnabips.co.za Website:

Course Title:   Advanced Interpersonal Communication

Course Description:

A look at communication styles and methods, including verbal and nonverbal communication, is the starting point for this course. First impressions and building rapport is considered, along with building credibility and positive relationships through feedback. Learn how to communicate with supervisors, understand their styles of management, handle ineffective supervisors and promote an idea. This course also covers handling human resource issues like negotiating a raise and resignations. We teach you to communicate with colleagues and subordinates effectively, as well as with customers and vendors. A final focus is on organisational culture and how to understand and adjust to it, use cultural networks and manage the physical and emotional culture within a company.

Duration: 1 Day
Class starts at 9:00, but we recommend arrival at 8:45 to ensure you have enough time to register before class starts.

Prerequisites:
None

Delivery Method:
Instructor led courses, training a maximum of 9 students per class.

Certification:
An attendance certificate will be issued after completion of the course.

Course Content:

Unit 1: Communication styles and methods
Topic A: Communication styles
Topic B: Verbal and nonverbal communication

Unit 2: First impressions and building rapport
Topic A: The importance of first impressions
Topic B: Communicating to build rapport
Topic C: Building positive relationships

Unit 3: Building relationships through feedback
Topic A: The importance of providing feedback
Topic B: Providing feedback

Unit 4: Supervisors
Topic A: Understanding supervisor styles
Topic B: Handling human resource issues

Unit 5: Colleagues and subordinates
Topic A: Communicating with colleagues
Topic B: Communicating with subordinates

Unit 6: Customers and vendors
Topic A: Communicating with customers
Topic B: Communicating with vendors

Unit 7: Organizational culture
Topic A: Understanding organizational cultures
Topic B: Cultural networks
Topic C: Managing physical culture
Topic D: Managing emotional culture

Course Title 2 Advanced Interpersonal Communication Classification Business -> Communication Course Requirements Price Notes

Course Information Location Gauteng - Midrand Course Type Part Time Day Start Dates Length of Course 1 day Final Registration Date

Contact Details Name Dexford Learning Academy Phone Email marnabips.co.za