Company Name: Intelligo Solutions (PTY) Ltd Telephone: Fax: Cell Phone: Email: infointelligosolutions.com Website:

Course Title:   Diversity Management Workshop

Introduction

The macro socio-economic and political changes in South Africa have caused the management of transformation in organisations to be imperative for economical survival.   This would include aspects like Employment Equity, Disability Management, Leadership Development and Diversity Management.   The topic of Diversity is rich and complex and most of us have considerable maturing to do in this regard.  We have to enhance mutual insight and understanding between people from significantly different backgrounds to promote a productive environment and expanding business.

 
Leadership programmes mention diversity in South Africa but do not address the actual challenges in managing a diverse work force.  For example, matters like (often unconscious) biased and prejudiced behaviour which stems from having different values, and stereotyping are not addressed.  What one group perceives and displays as 'respect' is viewed as disrespectful by another.  Only once we are made aware of the value differences can we manage them to improve relationships and productivity in the work place.  Synergy between two completely different world views is not possible if we do not take the time and effort to understand the different approaches and seek for similarities to build an inclusive business culture.


Purpose of the Workshop

The purpose of this Diversity Module is to create a work environment where all people, regardless of race, language, gender, social-economic or educational backgrounds, will demonstrate respect and insight for one another so as to enable them to work better as a team.  In this way each individual can optimise his/her potential to achieve the business goals.  



Learning Outcomes

Delegates should be able to:

·        Define diversity and the management thereof
·        Understand what drives human behaviour
·        Accommodate different world views and their impact in the work place
·        Recognise workplace problems that arise from diversity issues
·        Eliminate stereotyping and biased behaviour
·        Evaluate and manage different communication styles
·        Create an environment that is conducive for cross-cultural synergy and good work relationships
·        Work together better as a team
·        Retain BEE appointments


One day programme                           

Defining Diversity
   

·      Introduction
·      What does “Diversity” mean?
·      How can I Manage Diversity?
·      Talents and Struggles in a Diverse Team


Drivers of Behaviour
   

·      Early messages, Lenses and Filters
·     World Views and their Impact
·     DVD on the Effect of Discrimination
·     Stereotypes and Bias

Managing Diversity
   

·     Being Part of a Diverse Team
·     Diversity to Synergy – An Empowerment Model
·     Productivity and Profit Group Exercise

Affirming the Business Culture
   

·     Victims and Victors /Masters
·     Changing Customer Profile
·      Identifying Similarities – What we All Want
·      Respectful and Effective Communication
·     Agreeing on Business Behaviour to Affirm Values

The Process

During the two days, the group is facilitated through the following four phases:

·           Starting with the “Inside-out” principle of treat others as you would like to be treated; we first focus on irrelevant differences that are usually caused by different value systems.  Our world views determine our values and values have an impact on work place behaviours.  This first step links up with the value of respect.  Cyclical hostility and stereotyping are brought to the surface - “my reality is not your reality or the reality”.   We then highlight the paralyzing effects of discrimination and the benefits for the individual and the business of valuing Diversity. 

·           Staying true to the individuals we are, we recognise our similarities.  Mutual respect and team synergy is addressed in practical behaviours that demonstrate respect. 

·           In the last phase we highlight how we interact with others to promote a healthy business culture.  Delegates then generate their own set of behaviours that are perceived as ‘respectful’ by all employees and would promote a productive business culture.

 

Critical Success Factors

    In order to be effective, this workshop requires at least 14 diverse – in terms of at least gender, age, race and job level, delegates.  MAXIMUM 24 delegates per group may attend.
    Two facilitators, one black and one white, usually one male and one female, lead the process.

    The workshop is characterised by delegate participation through group discussions, group activities and an excellent video.  The workshop is presented in a very relaxed, positive atmosphere.   The ideal is to take delegates away from the work place onto neutral ground.

Course Title 2 Diversity Management Workshop Classification Business -> Cultural Diversity Course Requirements Diverse group minimum of 14 delegates to a maximum of 24. Price On application Notes

Course Information Location Gauteng - Sandton Course Type Workshop Start Dates January 2012 Length of Course 1 or 2 days Final Registration Date Advise on enquiry

Contact Details Name Intelligo Solutions Phone Email infointelligosolutions.com