Company Name: Intelligo Solutions (PTY) Ltd Telephone: Fax: Cell Phone: Email: infointelligosolutions.com Website:

Course Title:   Professional Frontline Skills

Day one

World class professionalism

o   Setting reception standards

Projecting a professional image

o   Sound the part
o   Act the part
o   Dress the part

Customer service

o   Identifying our customers’ needs
o   Moments of truth

Call management

o   Professional greeting
o   Using clients name
o   Placing calls on hold
o   Transferring calls
o   Screening calls
o   Positive scripting – solutions for the client


Day two

Message taking

Listening skills

Dealing with difficult people

Taking responsibility

    Communication
    Contributing to team success
    Customer focus
    Initiating action
    Work standards
    Adaptability

Course Title 2 Professional Frontline Skills Classification Secretarial -> Secretary Course Requirements Non Price On application Notes

Course Information Location Gauteng - Sandton Course Type Workshop Start Dates February 2012 Length of Course 2 days Final Registration Date Advise on enquiry

Contact Details Name Intelligo Solutions Phone Email infointelligosolutions.com