Company Name: Intelligo Solutions (PTY) Ltd Telephone: Fax: Cell Phone: Email: infointelligosolutions.com Website:

Course Title:   Stuctured Communication

Baseline Assessment

    o   SHERLOCK HOLMES – communication detective

Ladder of Inference

    o   The art of reaching a conclusion through reasoning

Assertiveness

Communication

    o   Verbal/Non Verbal
    o   Barriers to open communication
    o   How to ensure clear communication

Dialogue

    o   Balancing advocacy (telling) and inquiry (asking)

Behaviour Styles

Listening Skills

    o   Three levels of listening

Building strategic relationships

Building partnerships

Conflict management

Course Title 2 Stuctured Communication Classification Business -> Communication Course Requirements Non Price On application Notes

Course Information Location Gauteng - Sandton Course Type Workshop Start Dates February 2012 Length of Course 1 day Final Registration Date To be advised on enquiry

Contact Details Name Intelligo Solutions Phone Email infointelligosolutions.com