Company Name: LeMark Training & Development Telephone: Fax: Cell Phone: Email: marnelllemark.co.za Website:

Course Title:   Professional Business Communication Skills for the Executive Secretary and Personal Assistant

Overview

It has been said that a manager is only as effective as his/her P/A allows him or her to be. While perhaps an extreme, the value of an excellent executive secretary is unquestioned. In order to make optimum use of their time and deliver exceptional results themselves, an assistant who is competent, efficient and presentable is a “must have” for any organisation. To assist PA’s and executive secretaries to develop the necessary skills, LeMark Training & Development offers a course on Professional Business Communication skills for the Executive Secretary and Personal Assistant.

METHODOLOGY: 

This programme is based on adult skills principles and will focus on achieving specific outcomes and adding value in the workplace. This session is interactive and involves the participation of all learners.

PROGRAMME OUTCOMES:

 After completion of this skills programme learners will be able to:

- Have excellent communication & conversational skills;
- Co-ordinate/arrange lunches and corporate functions;
- Have excellent interpersonal skills;
- Adhere to company dress code;
- Liaise with clients at executive level;
- Have a thorough knowledge of the company and its competitors.
- Have excellent organisational skills;
- Co-ordinate conferences, seminars and presentations;
 - Basics of Maintaining files and records
- Co-ordinate/schedule meetings;
   
WHO SHOULD ATTEND?

Senior & Executive Secretaries, Personal Assistants, Executive Assistants, Office Managers & Administrators wishing to enhance their ability to perform and be happier with their responsibilities.

PROGRAMME CONTENT/OUTLINE:

Module 1:  Oral Communication

ü        The importance of excellent communication skills (including conversation skills and knowledge of current affairs)
ü        First impressions and their impact
ü        Conveying a professional image (the importance of image, dress, grooming, posture, speech)
ü        Dynamic body language
ü        Attitude
ü        Life skills (common sense, listening skills, good memory)
ü        Advanced oral communication
ü        Interviews, negotiations, meetings, public speaking
ü        Professional telephone skills - (handling irate callers, taking messages, handling and responding to requests)
ü        Interpersonal skills (introduction
ü        Assertiveness
ü        Customer service (internal and external)


Module 2: Interpersonal Skills

ü        Motivation 
ü        Confidentiality
ü        Knowledge of public relations and company image principles
ü        Organising corporate functions
ü        Managing the office
ü        Supervising and mentoring staff
ü        Identifying training requirements
ü        Time management
ü        Conflict resolution; social skills
ü        Personal qualities (honesty, loyalty, dedication, willingness to learn, integrity)
ü        Knowledge of the company and its competitors


Module 3: Maintain Files and Records

ü        Information retention/storage, legal requirements
ü        Monitoring item movements
ü        Incoming/outgoing correspondence
ü        Manual and computerised filing systems

Unit Standard: This programme is aligned to the following unit standard:
Unit Standard Id:      110021
Unit Standard Title:   Achieve personal effectiveness in business environment

*This core unit standard is an extract from the following qualification:

·               Further Education and Training Certificate: Business Administration Services (Id: 61595) NQF Level 4


Assessment:  Learners will have to prove their competence in applying the knowledge, skills and behaviour learnt during class exercises and group work.   Each learner must submit a portfolio of evidence within a specific time-frame.

Certification:  After the successful completion of this skills programme and the portfolio of evidence, learners will receive a certificate of competence.  Alternatively learners will receive a certificate of attendance if they do not wish to hand in a portfolio of evidence.

Re-submissions: When a learner is found Not Yet Competent, they will be given one chance to re-submit, and will have 36 days (weekends & holidays included) to complete their PoE/Assignment. Should they not meet this deadline or if they are found Not Competent for the second time, they will have to book, pay and attend the programme/course at their own expense.

Course Title 2 Professional Business Communication Skills for the Executive Secretary and Personal Assistant Classification Secretarial -> Personal Assistant Course Requirements Price Rate: R 3 850.00 (Inc VAT, lunch, refreshments & study material) Reference Number: Please use your invoice number Closing date for registration: Last working day before course starts. Cancellation Date: 7 (seven) working days before course start. Notes Please note: Admission conditions and cancellation policy apply. For full details contact LEMARK Training & Development Pty (Ltd) LeMark Training & Development reserves the right to postpone or cancel SCHEDULED skills programmes or courses should the number of bookings not justify the presentation of the event.

Course Information Location Gauteng - Pretoria Course Type Full-time Start Dates 3-5 October 2011 Length of Course 3 Days SKills Programme Final Registration Date One Working Day Before Course Start (Terms & Conditions Apply)

Contact Details Name Kagiso, Barbara, Belinda, Antoinette Phone 012 654 4288 Email enquirieslemark.co.za