Company Name: Faculty Training Institute Telephone: Fax: Cell Phone: Email: krishfti.co.za Website:

Course Title:   Principles of Information and Knowledge Management

Course Introduction

The ‘know-how’ contained within an organization – both recorded information and the intellectual and knowledge assets of its members – represents major, but often unrecognized, assets. What is their significance? How can they be used to assist in problem solving, achieve improved efficiency, promote greater productivity, new value, and increased competitiveness?

More people in business, industry, government, and other organisations work directly with information than with raw materials. Information is both a product and a component of the work of most of us – yet few people receive training about its use.

This course will introduce participants to the value of knowledge and information and show how corporate knowledge can be harnessed to benefit all concerned - both the organisation and its employees. It will provide an introduction to the field of Information and Knowledge Management (IKM); the topics that will be examined will range from the tools and techniques that can be used to identify knowledge needs and assets to the design and implementation of strategies to promote knowledge sharing and human interconnectivity. It will outline how organisations can best leverage their intellectual capital and how they can apply appropriate Information and Communication Technologies (ICTs) to assist in the effective identification, retrieval, exchange and dissemination of all forms of knowledge to support organisational objectives.

Although the emphasis in the course is on practical application of ideas and the identification of techniques that offer greater control over this valuable resource, the underlying theoretical underpinnings will form the basis for the discussions.

Duration
The course will consist of six full-days over a four week period.

Target audience
The course will be of direct benefit to all persons with a need to understand better how they can use information and knowledge to the benefit of themselves and their organisation.

Course Delivery
The course comprises instructor-led training, supplemented by readings, exercises and practical group work.

Course Objectives
By the end of this course, delegates will:

    * Appreciate the value of Knowledge Management to the individual
    * Understand the strategic importance of both tacit and explicit knowledge
    * Appreciate how the use of both knowledge and information can add value for an organisation
    * Be aware of the need to protect the company against skills loss etc. and the importance of harnessing the knowledge in peoples’ heads
    * Understand the dynamics of human communication and the importance of knowledge networking
    * Understand the concept of leadership and its relationship to knowledge roles
    * Understand the basic principles involved with assessing knowledge and information needs and conducting an information and knowledge audit
    * Understand the application of information and communication technologies in knowledge management
    * Understand the importance of creating knowledge repositories and creating linkages to expertise held by individual
    * Understand the basics that relate to the development of information and knowledge systems in organisations

Course workload

Delegates on the course will need to:

    * Attend the six formal sessions
    * Read course notes and handouts, to add richness and understanding
    * Participate in group discussions and case studies
    * Complete homework after each session in preparation for the following session
    * Complete a small project

Course Assessment
To complete the course, delegates are required to:

    * attend all the formal sessions
    * actively participate in the exercises and discussion
    * complete and submit the course project

For the course project, delegates are required to prepare a project considering how Knowledge and Information Management techniques can be applied to their organisations. They will be required to prepare Powerpoint slides to be presented during the final session.
Course Venue

Public training is conducted at FTI House, in Kenilworth, Cape Town and at the FTI Training Centre in Sunninghill, Johannesburg. In addition, we rent temporary venues in other regions as we need them. Most in-house courses are held on company premises.

This course falls into a category loosely defined by SAQA as ‘vocational short courses’, because it requires less than a year’s full-time study, and is not intended to lead to a national qualification in terms of the National Qualifications Framework (NQF).

Like many similar courses, it is therefore not been registered as a formal qualification in SAQA, it is widely recognized as a de facto qualification by industry throughout South Africa.
Academically and intellectually, the course assessment is done at senior undergraduate level, which would equate to level 5 on the NQF.

Course Designer and Principle Lecturer:  Dr J Gretchen Smith
The Course Designer and main lecturer in Principles of Information and Knowledge Management is also a Senior lecturer at the University of Cape Town (currently part-time) teaching courses in Organisation of Knowledge (1979-) and Knowledge and Information Management (2000-); and Research Methodology, (1979-).

She holds a Bachelor of Science (Stellenbosch); Master of Arts (University of Cape Town); and PhD (University of Cape Town) qualifications. She has been a consultant on Knowledge and Information Management issues to amongst others PGWC, SANS, De Beers, etc. She is a committee member of the Knowledge Management Practitioners Group, WC and Member of SAILIS.

Lecturers
FTI lecturers are all experienced teachers and facilitators drawn from universities, private training establishments and consulting firms. In striving to present courses of the highest quality, our course material is constantly being revised and updated.

Standard Course Content

Day 1: What is Knowledge and Information Management?
Day 2: The learning organisation and creating strategic advantage
Day 3: Introduction to knowledge networking
Day 4: Techniques and processes
Day 5: Information and communications technologies
Day 6: Future directions and Project presentations

Course Title 2 Principles of Information and Knowledge Management Classification Business -> Information Management Course Requirements Course Prerequisites There are no course prerequisites Successful candidates on similar courses have been drawn from a wide variety of backgrounds and experiences. We do not exclude any delegate who is strongly motivated to do the course, so there are no pre-requisites. To get the most value out of the course, it should be done at the right time in a persons career. Delegates and their companies will derive maximum benefit from the learning experience if they are able to apply the skills learnt in the workplace during the course. For example: * They have the active support of their managers (and in their home life) * Have ready access to a PC for developing some of the ideas introduced in the course Price Costs and terms: The cost of this course is available on request. Discounts apply for large numbers or in-house courses. Course fees cover tuition, materials, notes and catering. All fees are payable in advance, and interest is levied on overdue accounts. Please refer to the standard terms and conditions on the course confirmation form. Notes Course Accreditation: Faculty Training Institute is an Approved Education & Training Provider with the ISETT SETA, having received this approval in January 2003.

Course Information Location Western Cape - Cape Town Course Type Customised Start Dates Length of Course 6 Days Final Registration Date

Contact Details Name Faculty Training Institute Phone Email krishfti.co.za