Company Name: Training Shop Telephone: Fax: Cell Phone: Email: pearltrainingshop.co.za Website:
Course Title: Managing Conflict - Inhouse Training Course
Being able to effectively manage conflict can sometimes determine the success or failure of an organization. This Managing Conflict training course will assist all employees in understanding and managing conflict within the organization.
By holding this Inhouse training course participants will learn about:
• Understanding the relationship between conflict and the organisation
• How to identify the sources and types of conflic
• What is conflict?
• What are the different types and sources of conflict?
• The productivity and cost effectiveness vs security and reward as a conflicted employment relationship
• How to employ different strategies and styles of handling conflict?
• What are the different perspectives on conflict?
• About conflict handling strategies ie win/loose, loose/loose and win/win
• What are the different outcomes of conflict?
• And more