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Courses by Category: Customer Service
     Course Category -> Business -> Customer Service
 
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Company Name : Boston City Campus & Business College
Telephone: (011) 485-2838
Fax: 086 631-1100
Cell Phone:
Email: infoatboston.co.za
Website: www.boston.co.za
Classification Course Title Location Course Type
Customer Service Assessor
Boston City Campus & Business College offers learners, with good people skills, these unique qualifications in the Service Industry. Learners who successfully complete their Qualifications or Skills... read more...
COUNTRYWIDE Customised
Customer Service Customer Liaison Consultant
The CUSTOMER LIAISON CONSULTANT QUALIFICATION is a 1 year course comprising of compulsory subjects that must be completed, as well as 2 compulsory choice subjects that must be selected. OUTCOMES ... read more...
COUNTRYWIDE Customised
Company Name : DEAL Training Consultants CC
Telephone: 021 9451595
Fax: 088021 9451595
Cell Phone: 0836306636
Email: infoatdealtraining.co.za
Website: www.dealtraining.co.za
Classification Course Title Location Course Type
Customer Service Course: Quality Service Aimed at Customer Satisfaction
Customers are the reason most organisations exist. Those interacting with valuable customers make critical business decisions on a daily basis – employees in contact with customers have to direct and ... read more...
COUNTRYWIDE Part Time Day
Company Name : Keybase Training Solutions - Benoni
Telephone: +27 11 8942077
Fax:
Cell Phone: 083 266 5643
Email: cherylatkeybase.co.za
Website: www.keybase.co.za
Classification Course Title Location Course Type
Customer Service Customer Service Excellence
In today's competitive market, it's the service that customers receive that will set your company apart from another. Join us on this 2 day workshop, which is designed to support all staff in enha... read more...
Gauteng - Benoni Full-time
Company Name : Leap Training
Telephone: (011) 475 2127
Fax: (011) 475 2131
Cell Phone:
Email: adminatleaptraining.co.za
Website: www.leaptraining.co.za
Classification Course Title Location Course Type
Customer Service Customer Service Excellence Workshop
This course is designed to assist people to experience a personal sense of satisfaction when delivering great customer service, therefore being an asset to their organisation THIS WORKSHOP IS A... read more...
COUNTRYWIDE Workshop
Company Name : The Mindspa Institute
Telephone: 087 943 7449
Fax: 086 614 2854
Cell Phone:
Email: enquiriesatthemindspa.co.za
Website: www.themindspa.co.za
Classification Course Title Location Course Type
Customer Service Customer Service and Telephone Etiquette
Customer Care is not a department, it’s an attitude Customer service is the ability to provide a service or product in the way that it has been promised and then aiming to exceed the customer’s exp... read more...
COUNTRYWIDE Workshop
Company Name : 1 Monarch Global Education
Telephone: 27 21 836 8300
Fax: 0865009102
Cell Phone: 27 21 828038885
Email: salesat1monarchglobal.com
Website: www.1MonarchGlobal.com
Classification Course Title Location Course Type
Customer Service Customer Service: Critical Elements of Customer Service
All of us serve customers, whether it's an external customer purchasing your product, or an internal customer like your supervisor. Being able to offer excellent customer service is a crucial componen... read more...
COUNTRYWIDE Online
Company Name : 1st Solutions
Telephone:
Fax:
Cell Phone:
Email: Norineat1stSolutions.co.za
Website:
Classification Course Title Location Course Type
Customer Service CBP Customer Service
The CBP™ customer service certification provides the foundation for quality customer service and focuses on building life-long customer relationships by effective customer –care strategies. The CBP™ c... read more...
Western Cape - Cape Town Part Time Day
Company Name : 3D Training
Telephone:
Fax:
Cell Phone:
Email: ugeshvarinaidooatgmail.com
Website:
Classification Course Title Location Course Type
Customer Service Customer Services
1. Background A key enabler of good customer service business performance is trained and competent staff. Companies invest in world class processes and IT systems, but these will not ... read more...
Kwazulu Natal - Durban Workshop
Company Name : Abelusi Training Network
Telephone:
Fax:
Cell Phone:
Email: heidiatabelusi.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Service & Support
Course Aim: A 2-day workshop that gives learners a framework on dealing with customers, internal and external, in order to not only meet the needs of its customers, but exceed it. Exceeding custome... read more...
Kwazulu Natal - Durban Part Time Day
Customer Service Customer Service & Support
Course Aim: A 2-day workshop that gives learners a framework on dealing with customers, internal and external, in order to not only meet the needs of its customers, but exceed it. Exceeding custome... read more...
Gauteng - Kensington Part Time Day
Customer Service Customer Service & Support
Course Aim: A 2-day workshop that gives learners a framework on dealing with customers, internal and external, in order to not only meet the needs of its customers, but exceed it. Exceeding custome... read more...
Western Cape - Milnerton Part Time Day
Company Name : Academy of Learning
Telephone:
Fax:
Cell Phone:
Email: ceoatacademyoflearning.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Management
Core Programmes Keyboarding Introduction to Computers Windows Operating Systems Word processing Level 1 Spreadsheets Level 1 Business Correspondence Level 1 Business Maths Business Pl... read more...
Gauteng - Midrand Customised
Company Name : Afroteq Facilities Management Pty Ltd
Telephone:
Fax:
Cell Phone:
Email: snelatafroteq.co.za
Website:
Classification Course Title Location Course Type
Customer Service Service Delivery for Facility Management Contractors
The course is aimed at Contractors (big or small), Mid Level Managers and Supervisors as well as Customer Service people who provide services to the Property and Facilities Mana... read more...
Western Cape - Cape Town Customised
Customer Service Service Delivery for Facility Management Contractors
The course is aimed at Contractors (big or small), Mid Level Managers and Supervisors as well as Customer Service people who provide services to the Property and Facilities Management industry, respon... read more...
Gauteng - Johannesburg Customised
Company Name : Apsol Training
Telephone:
Fax:
Cell Phone:
Email: leonatapsol.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Service - 1 day
Listening, Responding, and Resolving Customers service basics ·Sharing customer expectations ·Defining your customers ·Identifying why customers call ·Identifying top customer service pitfal... read more...
Western Cape - Cape Town Full-time
Company Name : BC Landscape Training & Consultancy CC
Telephone:
Fax:
Cell Phone:
Email: bclandatmweb.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Service Levels 1 & 2
The training is conducted against unit standards where available. read more...
COUNTRYWIDE Customised
Company Name : Bizzpro
Telephone:
Fax:
Cell Phone:
Email: gretaatbizzpro.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Delight
COURSE OUTLINE Who should attend? The programme is intended to provide the knowledge and skills required to monitor the level of service between an organisation and its customers, both interna... read more...
Gauteng - Edenvale Full-time
Company Name : Capital Campus
Telephone:
Fax:
Cell Phone:
Email: infoatcapitalcampus.co.za
Website:
Classification Course Title Location Course Type
Customer Service Helpdesk Professional
PROGRAMME OUTLINE BEHAVIOURS DEVELOPED Day One 21 Century Service Quality Excellence Thorough knowledge and understanding of: Who your customers are How they interact with your business How... read more...
COUNTRYWIDE Customised
Company Name : Chili Pepper IT
Telephone:
Fax:
Cell Phone:
Email: infoatchilipepperit.co.za
Website:
Classification Course Title Location Course Type
Customer Service Introductory Certificate in Forwarding and Clearing
A unique bridging course allowing the adult learner to achieve a sound basic understanding of: - Geography - Introduction to International Trade - Imports & Exports - Basic Transport - Document... read more...
Gauteng - Edenvale Customised
Company Name : Compuscan Academy
Telephone:
Fax:
Cell Phone:
Email: infoatcompuscanacademy.co.za
Website:
Classification Course Title Location Course Type
Customer Service Maintaining Client Relations
Know what your customer needs are, deal with customer complaints and provide quality customer service in a micro-finance environment. You will be able to maintain excellent client relations according ... read more...
COUNTRYWIDE Full-time
Customer Service Maintaining Client Relations
Know what your customer needs are, deal with customer complaints and provide quality customer service in a micro-finance environment. You will be able to maintain excellent client relations according ... read more...
COUNTRYWIDE Distant Learning
Customer Service Provide Customer Service in an Organization
The customer is the “backbone” of your organisation. Superior customer service will sustain higher growth, higher customer retention and turnover and higher profits your business. Achieve outstanding ... read more...
COUNTRYWIDE Workshop
Customer Service Provide Customer Service in an Organization
The customer has long been referred to as the backbone of any organisation. Without customers organisations lose their purpose and for commercial organisations their ability to make a profit and survi... read more...
COUNTRYWIDE Full-time
Customer Service Provide Customer Service in an Organization
The customer is the “backbone” of your organisation. Superior customer service will sustain higher growth, higher customer retention and turnover and higher profits your business. Achieve outstanding ... read more...
COUNTRYWIDE Distant Learning
Customer Service Sell Products & Services by Establishing, Maintaining & Developing Customer Relationships
This short course emphasises the need to apply knowledge “best practice” in order for targets to be achieved. As a result your sales people will identify sales opportunities, present your product or s... read more...
COUNTRYWIDE Workshop
Customer Service Sell Products & Services by Establishing, Maintaining & Developing Customer Relationships
This short course emphasises the need to apply knowledge “best practice” in order for targets to be achieved. As a result your sales people will identify sales opportunities, present your product or s... read more...
COUNTRYWIDE Full-time
Customer Service Sell Products & Services by Establishing, Maintaining & Developing Customer Relationships
This short course emphasises the need to apply knowledge “best practice” in order for targets to be achieved. As a result your sales people will identify sales opportunities, present your product or s... read more...
COUNTRYWIDE Distant Learning
Customer Service Supervising a Customer Service Orientated Office-Based Environment
As a supervisor you need to have certain critical skills to effectively deal with your team. While managing the work environment you will get the most out of your meetings as well as accurately interp... read more...
COUNTRYWIDE Workshop
Customer Service Supervising a Customer Service Orientated Office-Based Environment
As a supervisor you need to have certain critical skills to effectively deal with your team. While managing the work environment you will get the most out of your meetings as well as accurately interp... read more...
COUNTRYWIDE Full-time
Customer Service Supervising a Customer Service Orientated Office-Based Environment
As a supervisor you need to have certain critical skills to effectively deal with your team. While managing the work environment you will get the most out of your meetings as well as accurately interp... read more...
COUNTRYWIDE Distant Learning
Company Name : Contraq Solutions
Telephone:
Fax:
Cell Phone:
Email: contraqaticon.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Care
A major differentiator in many successful businesses is the attention paid to customer care. Customer care is an organisational culture. It stems from the recognition that the customer is an integr... read more...
Gauteng - Randburg Part Time Day
Customer Service Productivity, Performance & Incentive Mangement
Creating customer delight is becoming the key differentiator in the business arena internationally. To achieve customer delight, performance levels, standards and quality of customer care are becoming... read more...
Gauteng - Randburg Customised
Company Name : Design Network Associates
Telephone:
Fax:
Cell Phone:
Email: infoatdnasa.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Care
Customer Satisfaction is an excellent investment! Every customer calling your organisation should receive a positive and seamless service that is professional, efficient and responsive. Customers who... read more...
COUNTRYWIDE Customised
Company Name : Dexford Computer Training
Telephone:
Fax:
Cell Phone:
Email: marnaatbips.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Relationship Management
Course Description: Learn about customer loyalty and creating a market intelligence enterprise. The basics of CRM are discussed, including customer information, the types of CRM, CRM goa... read more...
Gauteng - Midrand Part Time Day
Customer Service Excellence in Service - Advanced
Course Description: This course covers service standards, including: understanding, creating, establishing and implementing effective standards; monitoring service standards through asse... read more...
Gauteng - Midrand Part Time Day
Customer Service Excellence in service - Basic
Course Description: Customer service fundamentals are covered in this course, from understanding the importance of good service to identifying the types of customers, communicati... read more...
Gauteng - Midrand Part Time Day
Company Name : Dialogue Communications Training cc
Telephone: (011) 442 6572
Fax: 086 514 7394
Cell Phone: 082 330 3917
Email: communicateatdialoguejhb.co.za
Website: www.dialogueworkshops.co.za
Classification Course Title Location Course Type
Customer Service Service Excellence
This workshop raises the participants’ awareness of their role in customer relations and hones communication, service and feedback skills. It focuses on: understanding service excellen... read more...
COUNTRYWIDE Customised
Company Name : EES-SIYAKAHA
Telephone:
Fax:
Cell Phone:
Email: ryanatees.co.za
Website:
Classification Course Title Location Course Type
Customer Service Service Level Agreements
As businesses focus on core competencies and embrace the shift towards leaner operations, outsourcing of facilities services and service level agreements take centre stage. In the context of outsourci... read more...
Gauteng - Johannesburg Workshop
Company Name : ELIM Conference Centre
Telephone:
Fax:
Cell Phone:
Email: infoatelimcentre.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Service, the critical elements
Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your ... read more...
Mpumalanga - Secunda Workshop
Company Name : Everest Leadership Training
Telephone:
Fax:
Cell Phone:
Email: Preciousateltraining.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Relationship Management
As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This two-day workshop sorts ... read more...
Gauteng - Johannesburg Workshop
Company Name : Futuristic Training
Telephone:
Fax:
Cell Phone:
Email: marilynatfuturistictraining.com
Website:
Classification Course Title Location Course Type
Customer Service High Perfomance Customer Care
HIGH PERFORMANCE CUSTOMER CARE Developing a Love and Understanding of Everyone, Anywhere, All of the Time Objective: To create an overall understanding of the factors which influence positive imp... read more...
Gauteng - Randburg Part Time Day
Company Name : Gauteng Talent Management Solutions
Telephone:
Fax:
Cell Phone:
Email: infoattmsgauteng.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer care and tele etiquette
Survival depends on staying ahead of the competition. Most of the time we rely on the sales staff to bring in new customers to sustain the business. The BIG question is: Who do we leave in charge ... read more...
COUNTRYWIDE Full-time
Company Name : Global Learning Services
Telephone:
Fax:
Cell Phone:
Email: infoatglobaltraining.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Service Excellence
Course Content: 1. What is customer service? 2. How to improve customer service? 3. Becoming a successful service person 4. Handling customer complaints 5. Putting it all into practice ... read more...
COUNTRYWIDE Customised
Company Name : Intelligo Solutions (PTY) Ltd
Telephone:
Fax:
Cell Phone:
Email: infoatintelligosolutions.com
Website:
Classification Course Title Location Course Type
Customer Service Client Relationship Management
Day One Module 1 – Five Balls To energise participants. To demonstrate the value of breaking major projects down into small goals. To demonstrate how positive thinking will impact upon resu... read more...
Gauteng - Sandton Workshop
Customer Service Helpdesk Professional
21 Century Service Quality Excellence Thorough knowledge and understanding of: Who your customers are How they interact with your business How they wish to interact in the future ... read more...
Gauteng - Sandton Workshop
Customer Service Service Quality Excellence
Service paradigm shift Internal and external customers Customers as a source of revenue o Impact of losing customers Customer expectations Modern Telephone Etiquette Building r... read more...
Gauteng - Sandton Workshop
Company Name : IT Academy
Telephone:
Fax:
Cell Phone:
Email: infoatit-academy.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Service Series
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication,... read more...
COUNTRYWIDE Online
Company Name : IT Training Corporation
Telephone:
Fax:
Cell Phone:
Email: infoatittc.co.za
Website:
Classification Course Title Location Course Type
Customer Service CBP Customer Service
The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. ... read more...
Gauteng - Centurion Customised
Company Name : Keybase Training Solutions - Pretoria
Telephone:
Fax:
Cell Phone:
Email: kellyatkeybase.co.za
Website:
Classification Course Title Location Course Type
Customer Service Customer Service Excellece
In today's competitive market, it's the service that customers receive that will set your company apart from another. Join us on this workshop, which is designed to support all staff in enhancing the... read more...
Gauteng - Pretoria Full-time
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