Copperline Training & Support Services

Company Information

Contact Person:

Felicity Downes


Programme Co-ordinator


021 701-4883


Services SETA

Find us online:


Copperline Training is an accredited Training Provider (Services SETA) and has been awarded the Services SETA Three Star Grading for Customer Service for three consecutive years.

Our training programmes are NQF aligned, accredited and customised to suit our clients needs. Our team of highly skilled facilitators are hand-picked for their experience in corporate communication skills training. We ensure that the most suitable facilitator is matched with clients who will benefit from the right personality in the training room. Our clients receive our facilitators personal attention throughout the training process: We conduct a training needs analysis and engage with all relevant employees to customise the material and ensure the training meets the organisations and the individuals objectives. One-on-one coaching is given to all participants during our training courses. Our facilitators deliver focussed feedback reports on the intervention and individuals development. Follow-up programmes, post-training support and coaching are also offered.

Our corporate training programmes are held at any location in South Africa, at our clients premises or in pre-arranged venues.

Our Mission:
To promote and improve plain, consise and clear verbal and written business communication skills;
To enhance interpersonal skills and emotional intelligence in businesses;
To enable businesses to grow and improve through improved people relations;
To develop human potential in cohesion with relevant South African and international standards of human resource practice;
To ensure our training courses relate to every clients specific business environment through the use of real scenarios and practical solutions;
To ensure competency and measurable improvement in skills and behaviours;
To prove value to our clients bottom line by assessing competency and giving relevant feedback.

Our Core Values:
Innovation : To use the most up-to date products and methods for training
Customer Service : To deliver the outcomes needed by clients, every time, through relationships and knowledge
Learner-Centric Delivery : To provide business skills training that is at all times relevant to, and required by, learners
Integrity : To operate in an ethical and sensitive way in all dealings with both learners and client representatives

B.E.E. Profile and Policy:
Copperline is a Level 4 contributor to BEE and an accredited BEE supplier by the DTI. We are 74.9% female owned and 25.1% black owned. Copperline functions with a group of core consultants and alliance partners who are mostly from designated groups. Our focus is on the development of skills in the emerging black economic population, and as a result we partner with other empowerment businesses and associates to reach this objective.


Physical Address

11 Lente Street




Western Cape

Postal Address

11 Lente Street




Other Locations


To view a full list of all courses presented by Copperline Training & Support Services click below.

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