Connect Solutions

Certificate Course: Call Centre Team Management

Presented by: Connect Solutions - CAPE TOWN

  Our in-depth understanding of international best practice, combined with local and offshore experience allows for a unique delivery of this modular programme over 5 weeks .  The facilitation is presented by a dynamic team with real hands-on contact centre experience.  In addition to... Read more...

Essential Communciation Skills

Presented by: Connect Solutions - CAPE TOWN

Course Outcomes* Changing behaviour and attitudes adn the way in which we communicate and interact with customers* Dlivering a measureable difference at the cusotmer interaction points in your organisation* Each customer interaction is dealt with professionally, consistently and efficiently ... Read more...

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