Learning in Practice

Motivation: Reward if Found

Presented by: Learning in Practice - Johannesburg

A well-motivated workforce makes a lot of economic sense, but how do you motivate staff? Companies are beginning to realize that there is a clear link between wellbeing and motivation, between a sense of purpose and motivation. “People come to work not just for employment, but for enjoyment to... Read more...



The Art & Science of Conflict Management

Presented by: Learning in Practice - Johannesburg

Many changes have occurred in organisations in the past decade: Downsizing, Mergers, Flattening, The Learning Organisation, Collaborative Management, Changes in Labour Legislation etc. These changes have generated significant conflict in organisations.The ability to mine the opportunities inherent i... Read more...



Business Communication

Presented by: Learning in Practice - Johannesburg

“Write to Communicate … not to Impress” - Carl Goeller. In the world of work, the written word is the most common means of communication: e-mail, memos, letters, reports, minutes and so on. The reality (especially in multicultural societies) is that much of what we read is badly w... Read more...



Relationship Selling

Presented by: Learning in Practice - Johannesburg

Looking to change salespeople from being target focused to being buyer focused? This two day course is highly experiential, giving participants many opportunities to practise relationship building sales skills. The best salespeople remember that they have two ears and one mouth for a reason. The phi... Read more...



TRAIN THE TRAINER - How to Avoid Death by Powerpoint

Presented by: Learning in Practice - Johannesburg

Vacant stares; stifled yawns; irrelevant questions; surreptitious glances at the clock; comments that show a lack of understanding… Ring a bell?  Avoid death by PowerPoint and information overload.Learn to be a dynamic trainer and facilitator who can retain the interest and enthusiasm of... Read more...



The Art & Science of Managing for Great Service

Presented by: Learning in Practice - Johannesburg

Creating customer loyalty and providing service makes good business sense. It’s not soft, warm or fuzzy, and it’s not about a few kind words and a smile. But it is about people: your people.  SO, why don’t they just do it?  Why don’t the customer care people in most... Read more...



Introduction to Project Management

Presented by: Learning in Practice - Johannesburg

Ever felt overwhelmed by many and varying demands when managing a project? Is it possible to meet objectives within a specific budget and timeframe while keeping stakeholders happy?  This workshop will remove the jargon and simplify the process so that project management becomes as easy as orga... Read more...



Telephone Service with a SMILE!

Presented by: Learning in Practice - Johannesburg

The telephone has brought the customer into your office and s/he has immediate and high expectations of service. In today’s service orientated workplace more and more organisations are placing greater emphasis on friendly, efficient, prompt and polite service. What is often overlooked, however... Read more...



The Angry Customer

Presented by: Learning in Practice - Johannesburg

Irate calls and raised voices in Reception…even the most service-orientated companies slip up occasionally and some poor individual is left to deal with “THE ANGRY CUSTOMER”. Learn how to handle complaints and high emotions with professionalism and empathy. An angry customer is on... Read more...



Interpersonal Communication

Presented by: Learning in Practice - Johannesburg

Have you ever said ‘Why don’t they understand me?’ or ‘Why can’t they do what I’ve asked them to?’ Join us if you need to communicate effectively and confidently, whether with colleagues, staff, subordinates or customers, and learn to express yourself assert... Read more...



Self Mastery

Presented by: Learning in Practice - Johannesburg

Success is a reward for having learnt high levels of emotional and social skills. In fact emotional intelligence comprises 80% of the factors contributing to success, and IQ only 20% - EQ, Stephanie Vermeulen. This workshop uses the Transactional Analysis model as a tool for self mastery. Discover t... Read more...



Can You Say No?

Presented by: Learning in Practice - Johannesburg

Do you say “Yes” when you mean “No”? Explore the underlying causes of the “Please Disease” and look at ways to re-programme yourself. You will have the opportunity to practice assertiveness techniques in a safe environment before trying them in the workplace. ... Read more...



Breakthrough Thinking

Presented by: Learning in Practice - Johannesburg

Our success in any venture depends on the quality of our thinking. This workshop explores the questions: Can anyone think creatively? What kind of environment supports creative thinking? How can we remove the obstacles to clear, creative thinking? Clear thinking leads to clear decisions. Learn a thi... Read more...



Time Management

Presented by: Learning in Practice - Johannesburg

“I just didn’t have enough time!” “I don’t have time for things like that…”“I haven’t stopped all day and yet I’ve got nothing done!” …seem familiar? Time is a resource, which needs to be allocated in the best way, just like a... Read more...



Is Stress Sucking You Dry?

Presented by: Learning in Practice - Johannesburg

Unless you're a guru living on a mountain, you can’t avoid stress. But you can prevent it from sucking the juice out of your organisation. Stress is a problem in most industrialized countries. According to an AP-Ipsos survey of 10 industrialized countries about 75% of people experience stress ... Read more...



Delegation & Time Management

Presented by: Learning in Practice - Johannesburg

Learn how to plan, prioritise and action your commitments effectively. By applying the delegation matrix, you will not only utilise your own time more effectively, but you will have the added benefit of developing internal staff. ... Read more...



Building High Performing Teams

Presented by: Learning in Practice - Johannesburg

How do you turn a group of people into a team? Learn the art of teambuilding and build high performing teams in your organisation. We look at the stages of team development and the leadership actions needed to empower the team to move to the next stage of development. Team leaders play a crucial rol... Read more...



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