Staff Training

Developing Your Management Potential II (Advanced)

Presented by: Staff Training - CAPE TOWN

What do your staff want of you?What is a manager’s key duties?8 common themes of successful companiesUsing the SWOT matrixUsing the conscious and unconscious learning matrixUsing the force field analysisUsing the JOHARI windowUsing situational leadershipUsing feedback to it’s greatest ad... Read more...



Assertiveness Training

Presented by: Staff Training - CAPE TOWN

What is Assertiveness?What is it not?Getting to know and understand people!Personality typesUnderstanding yourselfUnderstanding negative behaviourHandling conflict and aggressionWhat do all assertive people have in common?Recognising when you feel intimidated or marginalised.Triggering and developi... Read more...



Business Etiquette and Protocol

Presented by: Staff Training - CAPE TOWN

 Basics of business etiquetteGrooming and AttireEtiquette in the OfficeMeeting, Greeting and FarewellsTime, Touch and Personal SpaceCommunication BasicsWritten CommunicationsElectronic CommunicationBusiness MeetingsBusiness EntertainingBusiness TravelAim: To assist all business people with obse... Read more...



Business Writing Skills

Presented by: Staff Training - CAPE TOWN

The Six C’s of business letter writingBusiness letter writing checklistOpening and closing formatsKeep to the pointSetting the toneConversational style techniquesWriting in plain EnglishSentence StructureJargonHeadingsClosingE-mail SpecificsAim: To supply the learners with the necessary knowle... Read more...



Conflict Resolution

Presented by: Staff Training - CAPE TOWN

What is workplace conflict and how can it benefit youHow can employment documentation prevent destructive conflictWhat is the Facilitation Communication Program and how will it benefit meCase Study - Facilitation Communication Program in actionQuestion & AnswerThis programme is hosted in conjunc... Read more...



Customer Care Training

Presented by: Staff Training - CAPE TOWN

It is not your aptitude but your attitude that determines your altitude.Determining your personal vision. (Two basic emotions)Why do people workWhy do you workSummarise your visionUnderstanding , or even improving your company’s visionWhy is your company in businessDo you think you could make... Read more...



Developing your Management Potential I

Presented by: Staff Training - CAPE TOWN

What are the qualities of a good manager?Getting to know and understand people!Making the transition from worker to manager.Understanding the responsibility and possible consequencesUnderstanding your own role in the organisationUnderstanding your management style – strengths and weaknessesIs ... Read more...



Effective Communication

Presented by: Staff Training - CAPE TOWN

Basic communication overviewUnderstanding People DISC Client ApproachBody Language AnalysisSetting boundaries / AssertivenessUnderstanding and working with criticismUnderstanding your own prejudicesCommunicating with superiorsAuthority LevelsAim: To assist all management and staff with the improveme... Read more...



Effective Interviewing Skills

Presented by: Staff Training - CAPE TOWN

Clarifying the job descriptionAdvertising the Post – methods of recruitmentAnalysing CV’s – a checklist to compare candidatesSetting appointment times – includes pre- appointment formalitiesThe interviewEnvironmentBody languageAttitudeContent of questions – legalities... Read more...



Personal Efficiency

Presented by: Staff Training - CAPE TOWN

Stop running, blaming and procrastinatingLearning to choose the good life!The power of accountabilityViewing accountability as a pathway to successEncouraging a culture of accountabilityAccountability and trust - a parallelLearning to speak againAim: Everyone who is keen to effect change in the work... Read more...



Frontline / Receptionist Training I

Presented by: Staff Training - CAPE TOWN

First impressions last.Paying attention to:GroomingBody language, posture and projection and habitsYour EnvironmentAttitude and aptitude – motivationalPractical applicationsMaking visitors feel welcome – how to establish a quick rapportEffective communication skills – positive and ... Read more...



Frontline Reception II (Advanced)

Presented by: Staff Training - CAPE TOWN

Skills, qualities and attributes required for successIdentifying and classifying your customers (internal and external)Developing your role and contribution to the organisation - working to clear goals and objectivesIdentifying urgent versus important tasks and realistic deadlinesDealing with disor... Read more...



Negotiation Skills

Presented by: Staff Training - CAPE TOWN

Understanding the art of negotiationApplying negotiation Skills to everyday businessRemoving your own personal blocks to successful negotiationTips and TricksAim: To assist with the conducting of negotiations in a non-offensive yet goal driven manner. This workshop is for sales people, management a... Read more...



Sales Training

Presented by: Staff Training - CAPE TOWN

Being Goal OrientatedMeetings and Greetings (Approaching new clients)DISC approach (reading the client) including body languageRelationship BuildingNegotiation SkillsThe seven steps of sellingDelivering your PresentationAim: To supply the learners with the necessary knowledge and confidence, enablin... Read more...



Telesales Training

Presented by: Staff Training - CAPE TOWN

What are the qualities of a sales personHow to keep yourself on an even keel – good days or badDefining your market.Where do you find leads for your marketHow to organize your dayWhat other back-up procedures you need to considerThe importance of establishing the correct contact personSales T... Read more...



Time Management

Presented by: Staff Training - CAPE TOWN

Identify why you want more timeIdentify why you have no timeIdentify simple time wastersIdentify areas of synergyIdentify repetitive tasksIdentify the role of electronic time thievesIdentify paths of completionBeing assertive in managing your timeUsing the time matrix effectivelyTips to avoid Parki... Read more...



Training for PA's

Presented by: Staff Training - CAPE TOWN

Time ManagementGoal SettingEtiquette for Advanced FunctionsNetworking and CollaborationMicro Project ManagementAim: To assist all Personal Assistants with the finer points of this position, concentrating on authority levels, time management, protocol and effectivenessAll our open hosted workshops co... Read more...



Training for Retail Assistants

Presented by: Staff Training - CAPE TOWN

It is not your aptitude but your attitude that determines your altitude.Determining your personal vision. (Two basic emotions)Summarise your visionUnderstanding , or even improving your company’s visionWhy is your company in business?What are your main products, are they necessities or emotion... Read more...



Value Planning and Decision Making

Presented by: Staff Training - CAPE TOWN

What are values?How to use values to ensure growth.When do we need to assess values?Negative and positive valuesSix value medals and what each medal representsHow to implement this practicallyValue size, benefits, costAim: To supply the learners (middle and top management) with the necessary knowled... Read more...



Writing Skills for English 2nd Language

Presented by: Staff Training - CAPE TOWN

How do I improve my English (resources and suggestions)Basic English Building BlocksCommon grammatical errors to avoidEmphasis – how and whyThe Six C’s of business letter writingBusiness letter writing checklistOpening and closing formatsKeep to the pointSetting the toneConversational ... Read more...



Aids Awareness Training

Presented by: Staff Training - CAPE TOWN

The nature of HIV/AIDS: the difference between twoThe stages, signs and symptomsHow the infection is spread: exploring myths and making sure of the facts The role of STIs: what they are, how they increase risk of infection and how to treat themIdentifying your own risk of being infected How HIV/AIDS... Read more...



Diversity Training

Presented by: Staff Training - CAPE TOWN

How your perceptions are formed The influence of child-raising practices and socio-cultural aspects on attitudes, values and behaviours Changing TimesThe current state of equity, distribution of resources, gender practices, economic inequality, urban versus rural, poverty, and the rising middle c... Read more...



Emotional Intelligence

Presented by: Staff Training - CAPE TOWN

The principles of emotional intelligence explainedThe principles of emotional intelligence in practiceSelf-confidence, self-awareness, self-esteem and locus of control.The importance of personal and interpersonal competenciesTechniques for giving and receiving feedback Using the Johari window... Read more...



Goods Receiving and Dispatch

Presented by: Staff Training - CAPE TOWN

Understanding why goods receiving, dispatch and stock loss prevention plays such an important role in retail10 Steps for accepting delivery 7 Steps for correct unpacking of stock 8 Steps for processing of new merchandise Procedure for the dispatching of stockCorrect and IncorrectPreve... Read more...



Minute Taking

Presented by: Staff Training - CAPE TOWN

Understanding the Role of MeetingsWhat should a meeting consist of, and what it should achieveSpecial types of meetings and the role of the secretary in the meetingFamiliarising yourself with the language of meetingsOrganising an Effective and Productive MeetingSending out the Notice of a MeetingSug... Read more...



Retail Stock Loss Prevention

Presented by: Staff Training - CAPE TOWN

What is shrinkageWays in which shrinkage relate to areas of responsibilityIdentifying the 4 main areas in which shrinkage occurImplementing loss prevention procedures in each of these areasMeasures to reduce shrinkage in each areaSpecific procedures to deal with individuals in each loss area (legal... Read more...



Women @ Work

Presented by: Staff Training - CAPE TOWN

Is it possible to have it all? Recognising increased emotional intelligence as your tool of choiceRecognising some gender specific stressorsChoosing your role in South Africa’s transformation to gender equalityStress and Time Management The balance between home and workGrooming and Business Et... Read more...



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