Simphumelele-Zacron and NORCAZ Academy

Office Administration

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

OFFICE ADMINISTRATION PROGRAMMEThis two-day workshop will focus on the necessary aspects of office efficiency and control. A must for developing great office support staff!The people who operate the office environment should be great organizers, administrators and should cope well in stressful situa... Read more...



Marketing Communication Principles

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

MARKETING COMMUNICATION PRINCIPLESPurpose:The purpose of this course is to assist junior and senior marketing managers and leaders to gain a broad theoretical background in marketing communication principles and to be able to apply these principles within the specific industry environment at both st... Read more...



Absenteeism & Sick Leave Abuse

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

WHO SHOULD ATTEND?-    Executive Directors of small to medium businesses-    HR and IR professionals-    HR Practitioners-    Line Managers and Supervisors-    Executives and others responsible for labour law mattersPROGRAMME... Read more...



Advanced Business Etiquette - Building effective relationships

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

PROGRAMMEEtiquette can be the difference between success and failure    * Prevent behaviour from reducing the impact of talent and skill    * Reduce unprofessional conduct in meetings    * Create a culture of courtesy and professionalism   ... Read more...



Advanced Customer Service Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

SUMMARYThere are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. This train... Read more...



Advanced Debtors Management

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Debtors arise in the current assets of a firm due to credit sales. Credit sales are inevitable in a business to meet the growing competition and to attract the customers. Accounts Receivables is an alternative term for sundry debtors and is defined as "debts owed to the firm by customers arisin... Read more...



Advanced Management Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This intensive three-day workshop will: * Transform the way managers and leaders think, the way they manage and lead, solve problems and present for optimum effect.* Challenge business leaders and managers both personally and professionally* Expand leaders’ managers’ business repertoire ... Read more...



Advanced Women Leadership Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This workshop will:-    Transform the way woman managers think, manage, solve problems and present for optimum effect.-    Challenge woman business leaders and managers both personally and professionally-    Expand woman managers’ business repertoir... Read more...



Arbitration: Your Winning Strategy for disputes

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Improve your skills in dealing with an ARBITRATION to ensure that you come out as the winner and not the loserIntroduction:Almost every employer ends up some time or another in an ARBITRATION concerning a DISPUTE with an employee. Improve your skills in dealing with an ARBITRATION to ensure that you... Read more...



Assessor Training - Conduct Outcomes Based Assessment

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Outcomes of the course-    Demonstrate understanding of outcomes-based assessment;-    Prepare for assessments;-    Conduct assessments-    Provide feedback on assessments; and-    Review assessments.COURSE CONTENT1. &nb... Read more...



Business Writing and Report Writing Skills

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

PurposeThe purpose of this course is to capacitate people to write a wide variety of texts for a range of situations and purposes in the workplace. Participants will be able to define the purpose of writing, identify the format needed and write the text using appropriate style, tone, conduct necessa... Read more...



Call and Contact Centre Management Training

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

COURSE OVERVIEWThe Call and Contact Centre industry is a fast-moving, ever-changing and competitive environment that has its unique challenges. Managers, Supervisors and Team Leaders need to continuously improve their standards to ensure their competitiveness and effective results.A fundamental elem... Read more...



Communication and Listening Skills

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

We are all expected to communicate effectively in the workplace and to maintain good working relationships; but often our communication is not clear and our working relationships are less than productive.If you wish to improve your communication and listening skills, this is the course for you.The c... Read more...



Competency-based Recruitment and Selection Interviewing Skills

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Equipping you and your organisation for excellence in interviewing skillsCOMPETENCY-BASED RECRUITMENT INTERVIEWING SKILLSThis is an interactive workshop with practical exercises to make the learning an experiential and value-adding experience.The purpose of the programme is to prepare staff members ... Read more...



Conflict Management and Assertiveness

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This workshop is for all staff who needs to manage conflict and assert themselves as a regular occurrence in their lives. All professions have a slice of conflict potential built into them and this needs to be managed.Delegates will be given sound guidelines on each aspect of the theoretical fundame... Read more...



Creating Sustainable Self-Directed Work Teams

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

INTRODUCTIONSelf-directed work teams involve employees in the daily management of the business through work teams. These teams are empowered to take corrective actions to resolve day-to-day problems. They prioritize, organize, and measure their own work and in many cases even deal with people manage... Read more...



Creditors Management

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

The least expensive form of financing of a business is the creditors of the business.  The reason for this is the fact that most creditors don’t charge interest on the outstanding amount of their customers’ accounts.Frequently Creditor Controllers do not have the necessary practical... Read more...



De Bono Six Thinking Hats & Lateral Thinking

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Fundamentals of Thinking and Decision MakingHis workshop includes the original imported De Bono course material.During the workshop, participants will learn about different thinking styles and be introduced to parallel thinking.  By utilising a mix of theoretical presentations and practical wor... Read more...



DE BONO's LATERAL THINKING workshop - The Revolutionary New Thinking

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

GUARANTEED to crack the Competitive Game Code...SynopsisLateral Thinking can be described as a creativity tool that assists people to break out of the normal pattern of thinking and optimize the generation of novel ideas.  Brain storming sessions are often characterized by a whole lot of the sa... Read more...



Debtors Administration

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Introduction:This intensive 1-day training course will enable you to put in place effective debt management strategies to ensure effective debt collection and, at the same, still maintaining good client relationships. You will learn to put in place an effective debt collection programme and acquire ... Read more...



Diversity Management Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

OBJECTIVESThis programme deals with the issues many South African companies are now facing in a constructive and solution-orientated way. This multidimensional and integrated approach addresses the dimensions of diversity relevant to current business issues.However, having a diverse workforce does n... Read more...



Effective Discipline in the Workplace

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

A practical management training workshops that will change the way you approach discipline within your workplace. Complacency, inconsistency and a lack of hands on application and management of disciplinary by supervisors and managers and bullying tactics by unions are lowering disciplinary standard... Read more...



Emotional Intelligence (EQ) - Resilience with Brain Profiling

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This is an interactive two-day workshop and delegates will walk away with an understanding and knowledge of the meaning and importance of being Emotional Intelligent in the workplace.SynopsisPreviously it was believed that success depended solely on intelligence (IQ - the measure of an individual... Read more...



Employment Equity Workshop

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Course Outline: Although Employment Equity Legislation was introduced more than ten years ago, how effective and meaningful has it become within the pressures of our current economic environment and labour dispensation?Whereas many employers may feel it serves little purpose in improving the bottom ... Read more...



Entrepeneurship Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Learning Outcomes:After successful completion of the course the delegate will be able to:-    Identify, assess and improve individual entrepreneurial characteristics-    Develop specific techniques for releasing creativity in developing ideas/opportunities for a new ven... Read more...



Exceptional Event Management Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

The following will be comprehensively covered during the training session:-    Holistic overview of Events Management.-    Integrated Marketing Communications.-    Identify and establish the main event objectives.-    Identify critical stak... Read more...



Executive Personal Assistant Training

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Exceptional skills for all Executive and Personal Assistants Office Administrators and Executive SecretariesIntroduction:This programme is for experienced secretaries who wish to move into more senior roles, as well as existing personal assistants wishing to develop their skills and provide manageme... Read more...



Finance for Non-Financial Managers

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Who should attend?All staff members who are involved or responsible for the budgeting system or who would like to understand the basics of financial management, costing and budgeting.INTRODUCTIONThis workshop has been designed for managers whose work experience is not directly in the finance area. I... Read more...



Front Desk Excellence for WOW Customer Service

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Providing EXCELLENT Telephone and Receptionist Skills for WOW Customer ServiceWalk Away with:- A clear understanding of how YOU contribute to the company’s success- Feel great, look great, ACT great!- Customised key responsibility areas that contribute to your success- Key perform... Read more...



Human Resource Management Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Human Resource Management Programme - For Newly Appointed HR Managers and HR PractionersKEY LEARNING POINTS INCLUDE:- The importance of the HR roles and functions within the organisation, including job analysis and design; recruitment and selection; training and development; performance management; ... Read more...



Knowledge Management Skills

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Today’s culture thrives on knowledge. It is evident in the items we buy or activities we invest time managing. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops and cell phones bring kn... Read more...



Marketing Communication Principles

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

PurposeThe purpose of this course is to assist junior and senior marketing managers and leaders to gain a broad theoretical background in marketing and marketing communication principles and to be able to apply these principles within the specific industry environment at both strategic and operation... Read more...



Mentoring and Coaching for Peak Performance

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This workshop is about working with individuals on organisational structure, issues and challenges. As a Manager / Business Coach you work with individuals to develop high performance behaviours to achieve their own and the organisation’s full potential. This workshop will deal with managers o... Read more...



Minute Taking and Effective Meeting Procedures

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

To produce accurate minutes of meetings is an essential communication tool in any organisation and can be a very challenging process.This workshop covers a variety of topics that every office has to deal with.Delegates will get new ideas and will gain additional knowledge from others through the int... Read more...



Monitoring and Evaluation

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

SynopsisDelegates attending this workshop will be provided with a practical and theoretical framework for understanding and implementing the monitoring and evaluation process in the work environment.  Delegates will attain specific knowledge on monitoring and evaluating programmes, projects and... Read more...



New Managers Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This experiential two-day programme aims to enable delegates to grow in confidence as managers and leaders. with the emphasis on self-awareness of their own leadership qualities a collaborative management process. Delegates will learn to develop their their own leadership styles and the impact on th... Read more...



Nuts & Bolts of Labour Law

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

COURSE OUTLINE:INTRODUCTION to Labour Law in South AfricaRelevant legislation especially the Constitution & the Labour Relations Act (LRA) & the Basic Conditions of Employment Act (BCEA)BASIC CONDITIONS OF EMPLOYMENT ACT-    Contracts of employment-    Working h... Read more...



Occupational Health and Safety

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This is a 2-day course intended for Health and Safety Representatives, Shop Stewards and any employer or employee who is concerned about health and safety in the workplace.In terms of the Occupational Health and Safety Act, 1983 (Act 85 of 1993) as amended, a workplace with more than 20 employees is... Read more...



Office Administration Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This two-day workshop will focus on the necessary aspects of office efficiency and control. A must for developing great office support staff!The people who operate the office environment should be great organizers, administrators and should cope well in stressful situations. These are the people who... Read more...



Performance Management

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Essential Skills for Managing and Uplifting Under-AchieversThis two-day interactive workshop has been developed to assist managers / supervisors with the frequently experienced problem of under- or poor performing employees and how to deal with them.It is a well known fact that the South African lab... Read more...



Practical PFMA for Public Servants

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Synopsis This intensive three-day course has been designed to familiarise managers, supervisors and officials in government with the PFMA and its associated treasury regulations.Outcomes     * Attain background to PFMA and Treasury Regulations as the foundation of Financial Management... Read more...



Presentation Skills and Public Speaking

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Course Details:This two day workshop targets employees and business professionals who communicate on a regular basis with individuals of different levels of skills, knowledge and ability and will enhance the overall impact made when delivering presentations or speeches. It will enhance delegates&aci... Read more...



Principles of Risk Management

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Course Content:Detailed explanation of the process of Risk Management with reference to:1. Risk Identification, Risk Evaluation, Risk Control2. Risk monitoring and measurement3. Explain different methods to conduct risk identification including:    * Inspections    * Su... Read more...



Project Management

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

The core learning events will introduce concepts, build a knowledge base and develop skills in Project Management.Participants engage in an ongoing process of experience, reflection and learning that will enable them to what learned into practice.The primary objective is:-    To provi... Read more...



Project Management for Non-Project Managers

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Project Management for Non-Project Managers - Including PAs, Executive Secretaries, Office Administrators, Event Organisers / CoordinatorsIntroductionProjects are an integral part of everyday workplace activities. This course will enable you to be well versed in every aspect of projects, its technic... Read more...



Public Sector Risk Management

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Public Sector Risk Management - Based on the Public Sector Risk Management Framework OVERVIEWWe have pleasure to present this Risk Management workshop based on the Public Sector Risk Management Framework, representing the most excellent source of reference and guidance on risk management practi... Read more...



Supervisory Skills Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This workshop focuses on the equipping new and experienced Supervisors with the necessary leadership skills  as they develop their managerial and supervisory style, grooming them to advance their careers in management. The course  sets out the skills and processes entailed in the superviso... Read more...



Supply Chain Management

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

The Supply Chain Management((SCM) programme is designed to give participants the necessary knowledge and skills in order to effectively and efficiently manage an organizational supply chain. NQF Level 5.The following areas are covered during the programme:    * Understanding the conce... Read more...



Telephone Etiquette

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Outcomes:    * Employ effective telephone etiquette    * Answer telephone according to organisational standards    * Process incoming calls according to organisational standards    * Process outgoing calls in accordance with organisational ... Read more...



The Basics of Business Etiquette

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Business etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This course examines the basics, most importantly to be considerate of others, dress / appearance, the workplace versus social situations, business meetings, proper introductions and the... Read more...



Time Management

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

INTRODUCTIONTime management isn’t just about having time, it’s about making certain our time is well spent! Learning the skills to manage the time we have wisely will alleviate much of the stress and frustration that can lead to burn out and fatigue. Gain competencies that will ensure yo... Read more...



Winning at the CCMA / NBC

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

A hands-on programme designed to give employers a distinct advantage when being taken to the CCMA by ex employees and disgruntled employees. How to confidently present your case to the CCMA and understand the basic and simple rules to make the process easy and simple.- Considering conciliations and ... Read more...



Women Leadership Programme

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

This programme covers the following:Day One: Values based team developmentDay Two: Emotional Intelligence & Self AwarenessDay Three: Communicate authentically & Lead courageouslyParticipants will engage in an ongoing process of experience, reflection and learning through a variety of activit... Read more...



Workplace Attitude - Improved Attitude for Improved Cohesion and Harmony

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Workplace Attitude - Improved Attitude for Improved Cohesion and Harmony in the Workplace Improve productivity and efficiency in the workplace by changing negative employee behaviour and creating positive and motivated employees  The impact of Attitude in the workplace cannot be underestim... Read more...



Corporate Governance for Line Managers in the Public and Private Sectors

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Corporate Governance for Line Managers in the Public and Private Sectors. Including Financial Administrators, Executive Secretaries and PAs of board members and directors, Office Managers and Administrators, Supervisors and support staffFacilitated by Prof Mervyn KingKing III makes it very clear tha... Read more...



Corporate Governance: Best Practice on implementing King III and the New Companies Act

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

Corporate Governance: Best Practice on implementing King III and the New Companies ActPresented by South Africa’s Corporate Governance Guru Prof. Mervyn KingIMPLEMENTATION OF NEW COMPANIES ACT DELAYED TO 1 APRIL 2011The Department of Trade and Industry has indicated that it aims to implement t... Read more...



Eliminating Toxic Elements in Organisations Building character-based companies

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

INTRODUCTIONWhen organisations fail, the economy or the competition is frequently blamed, but what can really place a company in jeopardy is a slow death from a poisonous employee or manager.As the poison silently spreads through an organisation, it initiates loss of clients, indifference, low produ... Read more...



The Power of YOU - Conquer your Career Mountains

Presented by: Simphumelele-Zacron and NORCAZ Academy - Alberton

IntroductionJoin the first of a series of seven one-day experiential learning seminars that will highlight pitfalls which keep people from reaching their full potential. The aim is to address various obstacles that people face on their life-journey. You will leave feeling empowered, ready to co... Read more...



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