Customer Service

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Who should attend?

• HR Personnel
• Managers
• Supervisors
• Marketing Staff
• Sales Staff
• General Staff

Personal outcomes:

• Development of assertive processes
• Improved personal confidence
• Improved personal satisfaction
• Identification of specific areas of personal development
• Identification of strengths and talent
• Improved personal effectiveness in management, supervision and general routine
• Improved observational skills
• Greater ability in ensuring staff and customer engagement

Team outcomes:

• Improved personnel management
• Greater accountability
• Greater teamwork
• Specific management style in terms of staff

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Ignite business services offers energized facilitation and training services which are customized according to a companies needs, focused on enhancing the sustainability of the program and the learning. Ignite is passionate about making a difference and adding value to your business.

They specialize in communication, sales, customer service.

The Team

“Sacha has provided the solution by strategically breaking down the problem to the most basic form and creating a practical, easy to use, step-by-step programme that is fun, enjoyable and easy to adapt to; at any level. I would recommend her to any organisation trying to get their staff motivated and productive. She assisted with staff retention and record breaking sales months.

The workshops have been priceless” Momentum 2007

Sacha Traub

Sacha Traub has spent the last decade conquering and mastering the sales and service industry. Identifying a gap in the market, Sacha devised training materials to aid the development of staff and management to assist in creating a holistic, productive and powerful work force. Sacha is successful in empowering individuals to learn, improve and take pride in every aspect of what they do. By providing people with accessible skills and knowledge she has enabled many to open doors of opportunity and hope, while helping to dispel any possible fears and low self-esteem. Sacha gives people the awareness to pioneer change, both personally and professionally.

Her overseas work experience has given her great insight into a 6-Star customer service culture, acknowledging the importance of achieving optimum sales productivity. These results are achieved through interactive, fun training that is simple and practical providing immediate an impact within your business.

‘Phenomenal, inspirational, powerful’ are all words that are often used when describing Sacha Traub and her facilitating techniques/workshops.

“Sacha’s presentation skills are excellent. Her attention to detail and getting the message across are great strengths. All staff were complimentary about her knowledge and confidence. She has been instrumental in equipping our staff with necessary skills to increase retail sales and guest communication”

Focus areas:

Delight your client
Ignite your sales
Time management
Supervisory skills
Performance management
Ignite your interactions
Telephone and Admin skills
Motivational workshops
Cultural diversity
Assertiveness
Change and conflict management

Most popular new course this quarter: Cultural Diversity
Most requested existing course- Ignite your interactions
Most popular basic skills course- Telephone skills

Discount Policy : They also have  discount policy for every 3 people booked the 4th is free.

Why are they different:

Their personal relationships with clients
No minimum number of people to train
Fun and interactive training
Cost effective
Onsite or offsite
Discount policy

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Keybase Training Solutions is a state of the art training institution that takes pride in the service they offer their learners.  They offer hands on tuition, small classes and have amazing facilities. Their facilitators are very experienced with years of training which ensures that your course expectations will be met. Keybase Training Solutions is an ISETT Seta accredited center with both Assessors and Moderators and course are aligned to the NQF Unit Standards

The institution offers workshops for all people in management roles:

Leadership

This 1 day workshop will give you skills to build a team, manage your workload and time effectively, and cope with stress and other related issues for people in Leadership roles.

Date:  9 September
Investment:      R1 700 + VAT per person
Call Candice on 011 894-2077 to book now – seats are limited.

Keybase is 19 years old, and Cheryl Oelofse, one of the founding members, still runs the Benoni Branch.  They also have a branch in Pretoria, but also offer on-site training nationwide.  Courses can also be customised to suit your needs, or you can attend a public short course.

Contact Cheryl Oelofse at Keybase Training Solutions directly if you need any other information – cheryl@keybase.co.za or 011 894-2077

KeyBase Training Solutions

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