Who should attend?
• HR Personnel
• Managers
• Supervisors
• Marketing Staff
• Sales Staff
• General Staff
Personal outcomes:
• Development of assertive processes
• Improved personal confidence
• Improved personal satisfaction
• Identification of specific areas of personal development
• Identification of strengths and talent
• Improved personal effectiveness in management, supervision and general routine
• Improved observational skills
• Greater ability in ensuring staff and customer engagement
Team outcomes:
• Improved personnel management
• Greater accountability
• Greater teamwork
• Specific management style in terms of staff
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