Business & Commerce > Communication

Effective Communication, Negotiation and Presentation Skills

Course Dates:

This course can be taken at any time.


2 days

Course Cost:

R3490.00 p/p

Course Type:


Course Location:

Main Location (Pretoria)

Course Description:

Being able to communicate, negotiate and present effectively is a critical management skill. When communication is not effective it can create conflict, misunderstandings and barriers that can negatively influence our most important inter-personal relationships at work and at home. Knowing how to communicate, negotiate and listen effectively can make the difference between success and failure.

This course is designed to provide delegates at supervisory and middle management level with the skills, knowledge, techniques and strategies to communicate, negotiate and present effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

Who should attend?

Middle management level employees
Team leaders
Employees who have been earmarked for succession into management

Workshop outline

Effective communication skills

What is communication and what is effective communication
The communication process Non-verbal, oral, written communication Non-verbal behaviour for effective communication Barriers to effective communication Active listening Feedback and steps to provide feedback in difficult conversations E-mail etiquette rules Effective Presentation and Negotiation skills Master the art of personal impact Tips for being assertive Communicating important decisions 10 ways to avoid pointless meetings 10 ways to give great presentations Top presentation tips What is negotiation? Top tips for win-win negotiations Communication tips Coping with confrontation Coping with confrontation Managing anger in yourself and others Anger management tips Transactional Analysis as a communication tool What is Transactional Analysis PAC model of effective communication RACI Model for improved communication RACI model of delegation, role division and work sharing How to employ EQ to be a better communicator What is Emotional Intelligence? Empathy vs. sympathy vs. pity Practical emphatic communication EQ principles and abilities in EQ What to do with your emotions Emotion coaching

Additional Notes:

Delegates are continually assessed and given feedback during the training interventions. Each delegate is required to explain their expectations of the training and individual areas requiring improvement at the start of the program to the trainer to ensure that their individual needs are met.
Each delegate receives a comprehensive training workbook covering all information related to the course. In addition each workbook contains problem-solving exercises, self-assessment exercises, topics for groups discussions and questionnaires to ensure that learning is ingrained, practical and applicable.

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