Business & Commerce > Business Etiquette

Graduate / Learnership training in email & report writing & presentation skills

Course Dates:

This course can be taken at any time.


Three x one day programmes

Course Cost:

On application

Course Type:

Part Time Day

Course Location:

Main Location (Pretoria)

Course Description:

Three exciting one day programmes aimed specifically at assisting graduates or learnership candidates to master basic, practical survival skills in three essential business competencies, i.e. email etiquette, report writing and presentation skills.

 Well suited to any person who has little or no experience in the corporate environment.

When a young employee sends out an email or report, or delivers a business presentation, clients and customers do not know how inexperienced the person is. The client’s expectation is that the end result should be of a professionally acceptable standard. They do not usually make allowances for inexperience or error.
These programmes should be viewed as “quick fix” solutions, aimed at equipping learners with the essential information they need to represent themselves and the company with confidence, and to be able to make a good first impression.
You can choose to do one programme only, or a combination of any two, or all three.

Programme one

Email Etiquette


Email is rapidly becoming the main medium of business communication both internally and externally. Writing a business email is quite different from a personal one. This programme explores all of the ingredients essential to produce effective, persuasive internal and external emails, and to understand the etiquette required to avoid offending your reader, or being legally misinterpreted.

Learning Outcomes:

How to use the header and address fields correctly, and to write an understandable and descriptive subject heading. How to address / greet different people using an appropriate level of formality. How to develop the content (structure) of your email and avoid leaving out critical information or making assumptions. How to select an appropriate tone for your email by correct word choice. How to avoid some of the common punctuation, language and spelling pitfalls associated with business writing. How to use correct sentence lengths and paragraphs. Highly practical and fun!



Programme two

Report Writing


Reports vary greatly in style and length, and business reports are very different from academic ones. Every one in business has to be able to write a short, well structured report with a clear intention, and an objective, formal writing style. This programme shows learners how to develop a report, step-by-step, right from the first instruction / brief being given, to the polished final product.

Learning Outcomes:

How to assess your reader and intention. How to use a practical check list to approach the task of researching and writing the report. Collecting and structuring information. To be able to change your writing style to suit the formality of the report. How to be measurable, accurate and objective in your writing style. How to use a simple but effective report writing structure / recipe. A report is written / “built up” during the day as the check list is followed. Highly practical and fun!



Programme three

Presentation Skills


It is often said that many people, even those who have been in the corporate world for a long time, would rather go to the dentist to have a tooth extracted rather than have to give a business presentation! This programme aims at taking the “hit and miss” approach out of this daunting subject. It gives practical skills in organising and delivering information and dealing with visual aids and question and answer sessions.


Learning Outcomes:

How to control your nerves. Assessing your audience and intention by using an “audience and venue profile”. Planning the structure of your presentation using a tried and tested formula, which aims at maximum delivery impact and clarity. The practical do’s and don’ts of using visual aids. Tips on staying in control during question and answer sessions. Each step is followed by some form of practical application. Each learner will be given a number of chances to demonstrate their new skills by delivering mini presentations.


Additional Notes:

Ideal for induction programmes for school leavers, learnerships and graduates.

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