Business & Commerce > Communication

Business Communication

Course Dates:

This course can be taken at any time.

Course Type:


Course Location:

Main Location (Johannesburg)

Course Description:


The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to communicate verbally and in written within a given work environment.

This programme has been designed and developed by Aquarius Skills Solutions.

Programme Outcomes

On completion of this programme the learner will be able to:

1. Demonstrate an understanding of communication channels in business and everyday life.

2. Conduct written and verbal communication within the business environment.

3. Use communication in a business environment

Learning Unit 1: Introduction to Business Communication

- Communication Theory

- Activity: Barriers to Effective Communication

- Active Listening

- Effective Interpersonal Communication

- Activity: Effective 2-Way Communication

- Conflict Handling

Learning Unit 2: Conduct Verbal Communication within the Business Environment

- Plan and Organise the Communication Mode

- Activity: Verbal and Written Communication

- Verbal Communication

- Compose and Present Verbal Messages

- Activity: Testing Your Presentation Skills

- Prepare Graphic or Visual Presentations

Learning Unit 3: Conduct Written Communication within the Business Environment

- Plan and Organise the Communication Mode

- Written Communication

- Compose and Present Written Messages


Training Programme Duration: 2 Days

Formative Assessment: Learners complete a Knowledge Questionnaire after completion of the programme and take part in group exercises which form part of the assessment

Assessment: The learner submit a Portfolio of evidence within 30 days after completion of the programme

NQF Level: 5

Credits: 8

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