Business & Commerce > Communication

Business Communication

Course Dates:

This course can be taken at any time.

Course Type:

Customised

Course Location:

Main Location (Johannesburg)

Course Description:

Introduction

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to communicate verbally and in written within a given work environment.

This programme has been designed and developed by Aquarius Skills Solutions.


Programme Outcomes


On completion of this programme the learner will be able to:


1. Demonstrate an understanding of communication channels in business and everyday life.


2. Conduct written and verbal communication within the business environment.


3. Use communication in a business environment


Learning Unit 1: Introduction to Business Communication


- Communication Theory


- Activity: Barriers to Effective Communication


- Active Listening


- Effective Interpersonal Communication


- Activity: Effective 2-Way Communication


- Conflict Handling

Learning Unit 2: Conduct Verbal Communication within the Business Environment

- Plan and Organise the Communication Mode

- Activity: Verbal and Written Communication

- Verbal Communication

- Compose and Present Verbal Messages

- Activity: Testing Your Presentation Skills

- Prepare Graphic or Visual Presentations

Learning Unit 3: Conduct Written Communication within the Business Environment

- Plan and Organise the Communication Mode

- Written Communication

- Compose and Present Written Messages

Methodology

Training Programme Duration: 2 Days

Formative Assessment: Learners complete a Knowledge Questionnaire after completion of the programme and take part in group exercises which form part of the assessment

Assessment: The learner submit a Portfolio of evidence within 30 days after completion of the programme

NQF Level: 5

Credits: 8

Stay in Touch