Business & Commerce > Telephone Etiquette

Receptionist / Switchboard Operators Training

Course Dates:

This course can be taken at any time.

Duration:

two / three 1/2 day sessions

Course Type:

Part Time Day

Course Location:

Main Location (Pretoria)

Course Description:

This is specialised training where a Living Dynamics facilitator goes to the delegates work station and sits with them on-the-job at the reception area or switchboard. We “listen-in-on” calls being received and analyse the receptionist’s current strengths and weaknesses. Training then commences as work continues and suggestions for phraseology, intonation and diction are given. Each session is usually between two and four hours in length and the number of sessions is decided with the company according to the needs of the receptionist.


This training is most effective as is not a theoretical training session but rather a “hands on” approach. Very good results in management of the telephone and reception areas is achieved.

Additional Notes:

This training takes place at the client's venue on-site as it is on-the-job training. This can take place in Johannesburg, Midrand, Pretoria and surrounding areas.

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